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Dux - unlegitimate withdrawal cancelled & account reset

Ruling

Resolved - Both the submitting complainant and Dux Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Dux Casino Review.

Player's Complaint

6xx EUR has been subtracted for duplicate account.

Our security system has flagged your account as a duplicate.

It means that more than one account createdused with the same IP address, device or browser.

Unfortunately, this is a violation of our T&C.

We're sorry, but no bonuses are available for you.

Utterly bullshit, and besides it's untrue.

They can't provide evidence nor the exact reason.

Read the casino review

4 Responses

User icon
ThePOGG
July 15, 2020

Hi xp0w0nx - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 16, 2020

Hi xp0w0nx,

Dux Casino have informed us that your balance has been restored. Could you please check and confirm?

Thanks,

ThePOGG

User icon
xp0w0nx
July 16, 2020

Yes that’s correct.

Thank you very much!

User icon
ThePOGG
July 19, 2020

Hi xp0w0nx,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

xp0w0nx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 15, 2020

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