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Electric Spins Casino - Refused withdrawal

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

Player's Complaint

Electric spins casino have refused my withdrawal as I used my sister’s card due to my partner being financially controlling however they have let me deposit and withdraw to the same card when it’s smaller amounts and I was never made aware that it wasn’t allowed I have proof of previous withdrawal transactions, I’ve also sent all information and documents they have asked for including my sister’s I’d etc

Read the casino review

3 Responses

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thepogg
July 16, 2023

Hi kelbel8706 - welcome to ThePOGG.com!

Sadly there's nothing we can do to assist you with this matter. The Electric Spins terms and conditions include the following:

"No Use of Third-Party Payment Methods: As set out in section 8.2, all details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) must be true, current, correct and complete and, as appropriate, match the name(s) on the card(s) (as applicable) or other payment accounts to be used to deposit or receive funds in your account. You may only use a card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. We shall assume all payment methods used in connection with your account are in your name and you are lawfully entitled to use them. If that turns out not to be true, we will not have any liability to refund monies to you or any third party (subject to any other obligations we may have under applicable laws and/or regulations)."

If you have used a payment method that does not belong to you, you have breached the above term.

Sorry we could not be of further help.

ThePOGG

User icon
kelbel8706
July 16, 2023

But they have let me withdraw and deposit with the payment method previously they haven’t said any different beforehand ?

User icon
thepogg
July 17, 2023

Hi kelbel8706,

That the operator did not identify a pervious breach would not make subsequent breaches legitimate.

Sorry we could not be of further help,

ThePOGG

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kelbel8706 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 14, 2023

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