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Energy - Declined pay out money


Found for the Casino - This player has had someone else answer their security verification call. As this call is an anti-fraud measure this is absolutely not allowed.

Read our Energy Casino Review.

Player's Complaint

Hi , I won money but they declined my winning money because I ask to person helping to translate what they asking me . Because my english is really poor . And they transfer money last deposit and I did ask it i wanted my 3000 to pay out . I was playing in this website from 2013 year and it's unfair was because i nevar was colling to proof my self when i won and this time the wanted speak with me but my English is poor and i use translation person and theh use it against me it's unfair.

Read the casino review

1 Responses

User icon
June 9, 2020

Hi koketite - welcome to!

I'm afraid there is nothing we can do to assist you in this instance. If you have had someone else pose as you during a security verification phone call, the operator has reasonable grounds to believe that you may not be the person operating the account. Unless you have informed them that you will be using a translator beforehand then there's no case for us to argue here.

Sorry we cannot be of further help.


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Koketite consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EnergyCasino
  • United Kingdom Gambling Commission
  • Probe Investments Limited

June 9, 2020

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