Energy - Declined pay out money

Ruling

Found for the Casino - This player has had someone else answer their security verification call. As this call is an anti-fraud measure this is absolutely not allowed.

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Player's Complaint

Hi , I won money but they declined my winning money because I ask to person helping to translate what they asking me . Because my english is really poor . And they transfer money last deposit and I did ask it i wanted my 3000 to pay out . I was playing in this website from 2013 year and it's unfair was because i nevar was colling to proof my self when i won and this time the wanted speak with me but my English is poor and i use translation person and theh use it against me it's unfair.

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