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Energy - Non payment

Ruling

Found for the Casino - SpinIt casino have provide enough evidence to demonstrate that this individual is highly likely engaged in the operation of multiple accounts under names other than their own. This is a clear violation of terms and conditions and ThePOGG.com will take no further part in the representation of this individual.

Read our Energy Casino Review.

Player's Complaint

On the 21st of November 2016 I deposited £150 at Energy Casino receiving a £150 bonus. I placed several wagers of £5 or less making sure that the terms at the time were not broken at any point. I won and withdrew £2261.58.

I uploaded photos of my passport, postal bank statement, screenshot of my e-wallet page and even a selfie of me holding my passport onto the site and they were all approved.

A few days went by and I emailed to check on the progress of my withdrawal. I was emailed on the 28th of November 2016 and told that the payments department was going to contact me. They never did. I continued emailing them and they never responded. Other than a mountain of junk mail they have completely ignored me for nearly 2 months. So as a last resort I have decided that I have no choice but to seek third party mediation. Thanks for reading.

4 Responses

User icon
ThePOGG
January 25, 2017

Hi Bigpatbig - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Bigpatbig
February 3, 2017

Hi. Has there been any progress regarding my complaint? Any update would be much appreciated.

Thanks

User icon
ThePOGG
February 5, 2017

Hi Bigpatbig,

I have established contact with the operator and they are putting together a response. I would ask for you patience at this juncture as this coming week two of the biggest industry conferences in iGaming take place so both myself and the people I need to speak to are likely to spend less time on their computers. I'll get back to you as soon as I have an answer.

Thanks,

ThePOGG

User icon
Bigpatbig
March 10, 2017

Hi,

I don't mean to try rush anyone but has there been any update here?

Thanks

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Agreement

Bigpatbig consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 25, 2017

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