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Energy – Non payment

Ruling

Found for the Casino - SpinIt casino have provide enough evidence to demonstrate that this individual is highly likely engaged in the operation of multiple accounts under names other than their own. This is a clear violation of terms and conditions and ThePOGG.com will take no further part in the representation of this individual.

Read our Energy Casino Review.

Player's Complaint

On the 21st of November 2016 I deposited £150 at Energy Casino receiving a £150 bonus. I placed several wagers of £5 or less making sure that the terms at the time were not broken at any point. I won and withdrew £2261.58.

I uploaded photos of my passport, postal bank statement, screenshot of my e-wallet page and even a selfie of me holding my passport onto the site and they were all approved.

A few days went by and I emailed to check on the progress of my withdrawal. I was emailed on the 28th of November 2016 and told that the payments department was going to contact me. They never did. I continued emailing them and they never responded. Other than a mountain of junk mail they have completely ignored me for nearly 2 months. So as a last resort I have decided that I have no choice but to seek third party mediation. Thanks for reading.

Read the casino review

4 Responses

ThePOGG
Jan 25, 2017

Hi Bigpatbig - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Bigpatbig
Feb 03, 2017

Hi. Has there been any progress regarding my complaint? Any update would be much appreciated.

Thanks

ThePOGG
Feb 05, 2017

Hi Bigpatbig,

I have established contact with the operator and they are putting together a response. I would ask for you patience at this juncture as this coming week two of the biggest industry conferences in iGaming take place so both myself and the people I need to speak to are likely to spend less time on their computers. I'll get back to you as soon as I have an answer.

Thanks,

ThePOGG

Bigpatbig
Mar 10, 2017

Hi,

I don't mean to try rush anyone but has there been any update here?

Thanks

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.