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EnergyCasino - Withdrawal denied
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I opened an account and was fully verified. I made deposits no problem but when I withdrew my account was blocked. They said there was a duplicate account which I didn’t know of. I asked for proof of this which they said they can’t do. Please can you look into this I feel like I’ve been totally misled.
4 Responses
Hi tina85,
The operator informs us that you have taken this issue to their UK ADR IBAS. Is that correct?
Thanks,
ThePOGG
Hi tina85,
I'm following-up on the above?
Thanks,
ThePOGG
Hi tina85,
If we haven't heard from you by Friday the 21st of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
tina85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- EnergyCasino
- United Kingdom Gambling Commission
- Probe Investments Limited
December 12, 2021
Hi tina85 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG