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Eurobets – unpaid withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Eurobets to discuss this issue we have received no response whatsoever from the operator.

Read our Eurobets Casino Review.

Player's Complaint

Hi. I made a cash out at this casino on 23/05/2020 and immediately realised that it was going to be tough to get my winnings. After 1 month they advised that they couldn’t pay the cash out through koala pays anymore and it had to be bitcoin. I changed the cash out to accommodate this and was told it would be paid within 2/3 business days. I am still waiting now and they do not respond to emails and live chat only ever say

‘You will get your cash out don’t worry’

Also from previous experience I contacted Curaçao egaming for some help who have advised that they are nothing to do with this casino and anything stating so is false and misleading.

Read the casino review

2 Responses

ThePOGG
Jul 23, 2020

Hi mitchosufc - welcome to ThePOGG.com!

As we have told you before, as a UK citizen you should only be playing with operators that hold a UKGC license. Eurobets Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Aug 20, 2020

Hi mitchosufc,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

mitchosufc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EuroBets
  • Curacao eGaming

July 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.