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Eurobets - Withdrawal not paid

Ruling

Found for the Player - Despite our repeated efforts to contact Eurobets to discuss this issue we have received no response whatsoever from the operator.

Read our Eurobets Casino Review.

Player's Complaint

I completed playthough requirements on my deposit, sent paperwork to verify my identity, requested a withdrawal for 318.20, and I am still waiting. It will be one full month on Feb 22. Each time I inquire I get the same answer via email or chat…”please wait 2-3 more days”…and nothing happens. I was told on Feb 17th yesterday that finance approved the withdrawal and it would be sent this week…week has come and gone…nothing. My chat yesterday was with a rep who said that it will be sent by the 21st of Feb…if not he gave me the email address of [email protected] to inquire instead of the [email protected] I hope it is sent by the 21st but they say the same thing…wait 2-3 days more…garbage.

Read the casino review

2 Responses

User icon
thepogg
February 20, 2022

Hi jdubsub1 - welcome back!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
March 19, 2022

Hi jdubsub1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

jdubsub1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EuroBets
  • Curacao

February 20, 2022

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