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Eurolotto – and problems with cash out

Ruling

Resolved - Both Eurolotto Casino and the submitting complainant have now confirmed that this issue has been resolved.

Read our Eurolotto Casino Review.

Player's Complaint

Hi there,

I have a problem with Eurolotto....

I have been playing there for a long time, and never had any problems.

I always used my Mastercard for deposit und Trustly for withdrawal, which was the only option there for withdrawal.

When I won there a few days ago, I wanted to cash out, but when choosing Trustly and entered my bank account, I was told, that my bank is not supported for Trustly and I couldn´t go further.

I thought this was a mistake and tried again, but still didn´t work.

After contacting chat support I was told that there are technical problems, which should be solved within a short time.

So I thought, let`s try again gambling, and lost all.

So I deposit again and won about 228€ and wanted to cash out, what still was not possible.

After I have speaking with my chat agents, I got one agent who was very good one. He seems to be really interested and wanted to solve my problem.

After a while they said, the only way to cash out is on a skrill account, which I had, but never used it all. So I searched my password and E-Mail adress at Skrill loged in and gave them the proof of my skrill account with a screenshot. They also told me, that the payment will be made manually so it could take a bit long, than usual.

So I waited now for about a week and still nothing happend. Went back to chat where I was told, the cash out was made on the 20th of this month. The guy also wondered why I didn`t receive the payment, because Skrill works very fast.

Then they asked me, if my Skrill account is veryfied, because it seems that the payment has been denied,but I´m not exactly shure.

So I sent another screenshot where was written, that my Skrill is verified.

Somehow I have got the feeling, that they are stalling me, because I asked for an ID of the payment, which I didn`t get, with the reason that only the head of payment department has it and he is off.

Maybe you could do something, I would be very gratefull

Read the casino review

4 Responses

ThePOGG
Oct 25, 2019

Hi dpunkt - welcome to ThePOGG.com!

Before we can go any further you need to provide us with your full name.

Thanks,

ThePOGG

dpunkt
Oct 25, 2019

Hey again,
thanks for answering so quick.
[EDIT]

ThePOGG
Nov 01, 2019

Hi dpunkt,

Can you please forward your Skrill account statement for the dates 19th of October to 1st of November to [email protected]?

Thanks,

ThePOGG

ThePOGG
Nov 05, 2019

Hi dpunkt,

Thanks for letting us know this issue has been resolved - it is appreciated!

ThePOGG

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Agreement

dpunkt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Euro Lotto Casino
  • Malta Gaming Authority
  • PlayCherry Ltd

October 25, 2019