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Resolved - Both Eurolotto Casino and the submitting complainant have now confirmed that this issue has been resolved.
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Hi there,
I have a problem with Eurolotto....
I have been playing there for a long time, and never had any problems.
I always used my Mastercard for deposit und Trustly for withdrawal, which was the only option there for withdrawal.
When I won there a few days ago, I wanted to cash out, but when choosing Trustly and entered my bank account, I was told, that my bank is not supported for Trustly and I couldn´t go further.
I thought this was a mistake and tried again, but still didn´t work.
After contacting chat support I was told that there are technical problems, which should be solved within a short time.
So I thought, let`s try again gambling, and lost all.
So I deposit again and won about 228€ and wanted to cash out, what still was not possible.
After I have speaking with my chat agents, I got one agent who was very good one. He seems to be really interested and wanted to solve my problem.
After a while they said, the only way to cash out is on a skrill account, which I had, but never used it all. So I searched my password and E-Mail adress at Skrill loged in and gave them the proof of my skrill account with a screenshot. They also told me, that the payment will be made manually so it could take a bit long, than usual.
So I waited now for about a week and still nothing happend. Went back to chat where I was told, the cash out was made on the 20th of this month. The guy also wondered why I didn`t receive the payment, because Skrill works very fast.
Then they asked me, if my Skrill account is veryfied, because it seems that the payment has been denied,but I´m not exactly shure.
So I sent another screenshot where was written, that my Skrill is verified.
Somehow I have got the feeling, that they are stalling me, because I asked for an ID of the payment, which I didn`t get, with the reason that only the head of payment department has it and he is off.
Maybe you could do something, I would be very gratefull
Hey again,
thanks for answering so quick.
[EDIT]
Hi dpunkt,
Can you please forward your Skrill account statement for the dates 19th of October to 1st of November to [email protected]?
Thanks,
ThePOGG
Hi dpunkt,
Thanks for letting us know this issue has been resolved - it is appreciated!
ThePOGG
dpunkt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 25, 2019
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi dpunkt - welcome to ThePOGG.com!
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ThePOGG