Euromoon - accept bets without U.K. License

Hi joanneyf - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thanks so much. Was just wondering if there had been any progress with my case as yet. It is apparently with The Internal Review Group. Thanks, [EDIT]

Hi joanneyf,

You appear to have had the same communication as us. I don't have anything further at the present time. I'll continue to chase them.

Thanks,

ThePOGG

The Internal Review Group have sent me a really cheeky message, they are failing to address the issue that they accepted bets without a license and they do are ending the correspondence! Xx

Hi joanneyf,

Unfortunately there really isn't anything we can do to assist you here. This group review complaints when we refer them to them, but they won't discuss complaints with us. Further to this, they do accept UK players despite not holding a UKGC license. The UKGC are aware of this and presumably are investigating what action they can take against them. But this doesn't help you as they would be looking to pursue unpaid tax revenues not individual player complaints.

Sorry we couldn't be of more help!

ThePOGG

That's Ok . Euromoon have said they have sent you a letter saying that they will ask for your help with what to do/ how much to pay me back. Do you recommend that I take The Small Claims Court Route? Have a great weekend! [EDIT]

Hi joanneyf,

I am aware of Euromoon's offer to allow us to pass a ruling on this situation, but my current understand is that you've managed to reach a resolution with need of that option. Can you confirm this?

Thanks,

ThePOGG

Hi there and thanks so much for your response. Euromoon have agreed to settle thankfully. However I Ihave as yet to receive my money. Thanks for all your help and will inform you when the money has been paid into my bank account. Thanks so much, [EDIT]

Hi joanneyf,

I'll hold this complaint open until you confirm you've received your funds, so I would appreciate it if you could update us at the relevant point.

Thanks,

ThePOGG

Hi joanneyf,

Have you received your funds?

Thanks,

ThePOGG

Hi joanneyf,

If we haven't heard from you by Friday the 7th of July I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG