Euromoon and Triomphe – Casino knew i had a gambling problem
Found for the Casino - These two operators are white labels and and as such do not with complete certainty share ownership. Beyond this, unlike the UKGC license, the Curacao license that these operators function on does not carry the same requirements for operators sharing a license to share self-exclusion information.
This player has also shown a worrying tendency towards self-excluding with an operator then specifically looking for a second operator that lists the same ownership of license information. This is a behaviour pattern that is strongly associated with those that are trying to create no-lose situations for themselves and would be considered an abuse of reasonable self-exclusion policies.
Read our EuroMoon Casino Review.
Hi my [EDIT] name i opened an account with euromoon but self excluded with them as i have a gambling problem. As i have this problem i find it hard to control it and then was able to open an account with Triomphe . I used same name address DOB and email address . Have complained to them but to no good they say. This is email i got from them:
Our casino and Euromoon are not owned by the same company, we both got our license from the same company which is in the same country. I will tell you what I've said before, we are not related to Euromoon and we had no way of knowing about your gambling condition. It is your responsibility to let us know about your condition before you started playing or even before you created your account so we wouldn't have allowed you to open the account.
I am sorry but we will not be giving you a refund for the deposits you've already lost. If you have any further questions you can contact em via email.
With Kind Regards,
But on both sites it states thisThe Internet Site is owned and operated by Game Tech Group N.V. (reg. nr. 135144), situated at Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curacao, hereinafter referred to as "Game Tech Group".
The Site is operated under Master License No. 1668/JAZ, granted by the Government of Curacao.
Can you please help me.
email used [EDIT]
user name [EDIT]
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