Euromoon – confiscate money won before overbet
Found for the Player - EuroMoon casino confiscated the entire balance of this player for breaching bonus terms and conditions, despite the requirements for the bonus having been completed.
The operator was non-responsive to this complaint.
Read our EuroMoon Casino Review.
I was recently playing at Euromoon and deposited 100euros. They have a rule where you cannot bet 30% or more of your deposit in one bet / spin / round etc. This is nothing to do with a bonus, it just applies to your deposit. I was betting in small increments such 15euros and increased my balance to over 800euro. I overlooked the rule on my final 2 spins which were 75euro each. Well over the 30% rule. The first of these 2 spins returned 12.50 (a loss of 62.50) and the second spin returned nothing. So the bets that broke the rules did not make a profit and that is how it finished. Now Euromoon have confiscated all winnings. My point is that I won the money fairly and squarely with no overbets. If they want to cancel the bets from the moment I broke the rules then that is fair enough and they should then return the stake in my opinion. So they are confiscating earlier winnings from a time before I broke the rules.
The gameplay table is below but may not show up so well.
19/08/2015 09:46:10 3698644596 Safari Sam 75.00 0.00
19/08/2015 09:46:07 3698644549 Safari Sam 75.00 12.50
19/08/2015 09:45:56 3698644420 Safari Sam 15.00 5.00
19/08/2015 09:45:21 3698644149 Safari Sam 15.00 30.00
19/08/2015 09:44:39 3698643667 Safari Sam 15.00 750.00
19/08/2015 09:43:58 3698643557 Safari Sam 15.00 15.00
19/08/2015 09:43:45 3698643467 Safari Sam 15.00 15.00
19/08/2015 09:43:33 3698643414 Safari Sam 15.00 0.00
19/08/2015 09:43:29 3698643349 Safari Sam 15.00 2.50
Displaying the last 9 rounds
As for Euromoon well this is what they told me:
[EUROMOONS REP]: Let me give you just an example
[EUROMOONS REP]: So we probably sort this out once for all
[EUROMOONS REP]: You're a corect person, you drive carrefully, never did any car accidents etc. then one day due to a person not respecting the rules just attempts to cross the road where there's no crosswalk
[EUROMOONS REP]: You hit her because she appeared all of a sudden
[EUROMOONS REP]: You would get convicted right, correct me if I'm wrong, no matter if you are a good driver and never had issues in the past
My username is [EDIT]
Read the casino review
Leave a Reply
You must be logged in to post a comment.