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Euromoon – withdrawal rejected


Found for the Player - Despite repeated efforts to discuss this issue with EuroMoon Casino we received no response whatsoever.

Read our EuroMoon Casino Review.

Player's Complaint

good day.I've won in euromoon 15 000 they do not want to pay. I have several times with the same bonus code einpzahlt.was but a complete lie is because every code from the bonus market once a day is usable and the system would never double the the same bonus credits.hab also evidence that I made on this day 5 deposits with different amount. each amount has a different code. I have often played in the partner casino classyslots or casino1 club therefore I know the rules exactly that is also to 100 % of mistakes made by the casino. It was either a mistake on your part or you just do not want to pay. Please help me get my money. Thanks

Read the casino review

3 Responses

Dec 04, 2019

Hi jasi - welcome to ThePOGG.com!

Firstly, for legal reasons we can only accept posts in the English language. I've used Google Translate to translate your submission, but you need to make sure you translate any future communications before submitting them.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Dec 06, 2019

Hi jasi,

You already have a complaint file open about this issue. Please don't open further files.



Dec 29, 2019

Hi jasi,

Sadly after repeated efforts to contact Euromoon to discuss this issue we have received no response from the operator whatsoever. At this juncture we have no reasonable expectation of this situation changing.

Sorry we could not be of further help!


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jasi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EuroMoon
  • Curacao eGaming
  • Game Tech Group N.V.

December 4, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.