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Euromoon - withdrawal rejected

Ruling

Found for the Player - Despite repeated efforts to discuss this issue with EuroMoon Casino we received no response whatsoever.

Read our EuroMoon Casino Review.

Player's Complaint

good day.I've won in euromoon 15 000 they do not want to pay. I have several times with the same bonus code einpzahlt.was but a complete lie is because every code from the bonus market once a day is usable and the system would never double the the same bonus credits.hab also evidence that I made on this day 5 deposits with different amount. each amount has a different code. I have often played in the partner casino classyslots or casino1 club therefore I know the rules exactly that is also to 100 % of mistakes made by the casino. It was either a mistake on your part or you just do not want to pay. Please help me get my money. Thanks

Read the casino review

3 Responses

User icon
ThePOGG
December 4, 2019

Hi jasi - welcome to ThePOGG.com!

Firstly, for legal reasons we can only accept posts in the English language. I've used Google Translate to translate your submission, but you need to make sure you translate any future communications before submitting them.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2019

Hi jasi,

You already have a complaint file open about this issue. Please don't open further files.

Thanks,

ThePOGG

User icon
ThePOGG
December 29, 2019

Hi jasi,

Sadly after repeated efforts to contact Euromoon to discuss this issue we have received no response from the operator whatsoever. At this juncture we have no reasonable expectation of this situation changing.

Sorry we could not be of further help!

ThePOGG

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Agreement

Jasi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EuroMoon
  • Curacao eGaming
  • Game Tech Group N.V.

December 4, 2019

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