Euromoons - Lost funds
Found for the Casino - EuroMoon casino have provided their communications with this player. While the player does express unhappiness with their losses, at no point did they make clear to the operator that they have a gambling problem. As such there's no reason that the operator would have restricted their account. All players need to be aware that if they want to close their account due to problem gambling issues, they need to make this explicitly clear to the operator when you ask to close your account.
Read our EuroMoon Casino Review.
I started playing with Euromoon and was worried about the amount of money I was spending so emailed them to ask them to close my account and told them I was worried - they then encouraged me to stay, incentivising with cashback. I have since lost £10,000 with them.
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Hi amesgeorge - welcome to ThePOGG.com!
Firstly apologies for the delayed response - I had to take last week off at short notice due to personal issues.
Are you a UK resident? If so I will inform the UKGC that this group are accepting UK players without a license.
I'm afraid to say that the licenses this group hold do not place any restrictions on what the operator can/cannot do when it comes to responsible gaming practices. As such there are no grounds for us to insist that they return your losses and the best we can do is report them to the relevant licensing authorities in the UK.