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Europa - Waiting for withdrawal

Ruling

Resolved - This player is non-responsive to our communications and as such we assume that they've managed to resolve their issue and receive their funds.

Read our Europa Casino Review.

Player's Complaint

Hi ThePogg,

I withdrew funds on 12 Nov 2017 from Europa. On wednesday they said it was released and will be paid to me via easy eft in 24 hours (received this by email). It is now more than 48 hours later and all they say is they will get back to me. No way of tracking the funds or speaking to anyone from the finance team. I have also had to chase up daily which I dont think is fair as they could have sent me updates during this period. Their support team takes ages to respond to queries on live chat and email responses are always vague and seems like a copy/paste job.

Please help

Read the casino review

4 Responses

User icon
ThePOGG
November 17, 2017

Hi zee23 - welcome to ThePOGG.com!

Firstly I think you need to be a little patient here and allow the operator some more time before escalating this as a complaint. Your withdrawal size is significant so there will be some checks that need to be done and if you've not already verified your account that will have to happen before any payment is made.

Secondly you need to understand that the operator you're complaining about is routinely non-responsive to complaints posted with this service and as such the chances that we'll be able to help you if there is a problem are low.

I'll check back in with you next week and if you've not received your funds I'll try to contact the operator.

Thanks,

ThePOGG

User icon
ThePOGG
November 24, 2017

Hi zee23,

Have you managed to get this issue sorted?

Thanks,

ThePOGG

User icon
ThePOGG
December 1, 2017

Hi zee23,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 8, 2017

Hi zee23,

If we haven't heard from you by Friday the 15th of December I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

zee23 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 17, 2017

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