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EuroPalace - Blocked account. Non-payment of 915 pounds.

Ruling

Found for the Casino - After a review of the evidence provided by EuroPalace casino and the documents submitted by the player, it is the opinion on ThePOGG.com that the person operating this account is not the named account holder. As such we will take no further part in the representation of this player.

Read our EuroPalace Casino Review.

Player's Complaint

Hello. More than a month ago, I was lucky to Europalase casino. I won £ 900 playing for small stakes. Deposits were made 5 and 10 pounds, received some bonuses and complimentary spins that have been successfully played out.

But the joy did not last long. After ordering the withdrawal of my account has been blocked. Support service said - we need additional documentation to verify the account. Within a month I was plagued by requests. I provided all required documentation.

As a result, I now get this response:

[EDIT]: I have reviewed your account and can confirm that your account has been locked by our Player Security Department as there were some discrepancies found on your account. Sadly I am not at liberty to discuss the decision that was Taken

My username casino - [EDIT], e-mail address - [EDIT]

Read the casino review

3 Responses

User icon
ThePOGG
August 5, 2015

Hi olegbag60 - welcome to ThePOGG.com!

I'll contact EuroPalace casino and see what I can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 6, 2015

Hi olegbag60,

I need you to forward me any and all emails you've sent to EuroPalace containing any ID or attachments requested for verification purposes. You can send these to [email protected].

Thanks,

ThePOGG

User icon
ThePOGG
August 10, 2015

After reviewing the evidence provided by EuroPalace and documents submitted by the player, it appears highly likely that the person operating this account is not the person named on the account. This is a clear breach of terms and conditions and as such ThePOGG.com will have no further part in the representation of this player.

ThePOGG

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Agreement

olegbag60 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 5, 2015

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