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EUslot - closed my account and took my money

Ruling

Resolved - Both the submitting complainant and EUSlots Casino have informed us that this issue has been resolved and the player has received their funds.

Read our EUSlots Casino Review.

Player's Complaint

Dear ...,

My account has been disabled without a good reasonable reason. They say that I was trying to 'cheat' on their account with 'multiple accounts'. They told me that an email called [EDIT] which is my friends email was used for a multiple account. While we both have verified our account with a different account. I don't think it is normal for a Casino to close our account and take our money without a good reason.

I hope we can fix this problem and get me my money back. If there is any proof you guys need then you can email me back. Thank you.

Kind regards,

Read the casino review

6 Responses

User icon
ThePOGG
May 8, 2020

Hi splittwo - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 12, 2020

Hi splittwo,

Our understanding is that your withdrawal will be paid. We would appreciate it if you could update us when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
May 19, 2020

Hi splittwo,

Have you received your payment?

Thanks,

ThePOGG

User icon
SplitTwo
May 20, 2020

Hello thePOGG, Thank you a lot. I have been waiting for it for months. And I just replied to their email that was sent to me a few days ago. They needed my bank info. I sent everything to them. I will update you when I received my payment. Kind regards, [EDIT]

User icon
SplitTwo
May 28, 2020

Good Afternoon ThePOGG, I just received the money, again, thank you for the help. I wish you the best of luck with the other complaints. Hopefully everyone will be helped like me. Have a nice day! Kind Regards, [EDIT]

User icon
ThePOGG
May 29, 2020

Hi SplitTwo,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

SplitTwo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EU Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 8, 2020

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