English in United States
Resolved - Both the submitting complainant and EUSlots Casino have informed us that this issue has been resolved and the player has received their funds.
Read our EUSlots Casino Review.
Dear complaint team,
I deposited a total of 5000 euros at the EuSlot Casino and won 25000 euros. I was verified everything was fine.
After the first payment of 5000 euros, the casino temporarily blocked me, it was said at the beginning that it was only 24 hours and it was a security check. I've been waiting exactly a month now, have inquired about 20 times and said several times that please connect me with the casino manager, because I always get the same answer "Please be patient". I lost 10500 in their sister casino afterwards in one day and they got the money immediately, so I ask you to help me further. My husband and I have been playing online casino for 5 years and this has never happened to me. I have lodged a complaint with Askgamblers that was not even considered. Please help me otherwise I have to go to a lawyer from Malta next and I really don't feel like it on this stress I've won legally.
Hello dear the pogg team,
Thanks for the quick reply. I understand everything so far and hopefully I will get a positive message from you soon.
Thanks in advance dear greetings
how long can euslot take time for an answer? I am now waiting a total of 2 months
Hi have good news have just received an email to my account is reactivated
That's great news. We will hold this complaint open until you confirm receipt of your full balance.
The first payout 5000 worked wonderfully. Today I wanted to pay out 5000 again and now their payment has been canceled because they still have to go through the verification process. I wonder how many processes you have to go through here until you get your money, I was verified and then there was a two-month security check. And now you want proof of income :) even though I haven't paid anything anymore. Anyway I sent it the casino said it would only go for an hour now it is 5 hours and nothing happened
Dear the pogg team, I am now waiting a very long time and slowly I am losing faith in the casino. I registered 2 and a half months ago and would be verified 4 days later after full verification I would have to wait two months for a profit review. And then finally after exactly two months I get an email saying: Thank you for your patience, we ask for your understanding. Your account has been activated again and you can now request your payments. Then I paid 5000 everything worked as I wanted to pay the other 5000 then they blocked again and said they want my income to verify my account even though I already did. It was verified and it said in the email that it only takes an hour. The review is now waiting another week. I ask you as ADR judge to keep a clear line here and contact the casino.
Hi. Dear the pogg team, I am fully verified and my payment is still on hold according to the euslot terms and conditions, you can pay out 10,000 in the week. The casino violates its terms and conditions, I ask you to discuss them with the casino last time, otherwise I write mga to not help me here you are the ADR judge for the casino
Good news another 5000 euros was approved today
Have you received the remainder of your balance?
But I have to say your service was just as bad as this casino euslot.
I'm sorry to hear that our efforts - that resulted in you being paid €20k that you would not otherwise have received - has been unsatisfactory to you. That being the case, we would suggest that in future you pursue any claim you have via legal channels to avoid further disappointments.
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EUSlots - Account temporarily blocked with an account balance of EUR 20,000
Posted by Pirat22
April 9, 2020
Pirat22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 9, 2020
Hi pirat22 - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.