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EUSlots - Bonus revoked

Ruling

Resolved - EUSlot Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our EUSlots Casino Review.

Player's Complaint

I get a mail, warning me a bonus was in my account, free spins, nothing strange i play in several casino and often i have free spins bonus. I found the bonus in my account and activated, won 7 euro, and wagered out 288 euro, at the end had 231 euro or real money. Asked withdraw, had a mail of refuse for other reasons, I gone in my account AND MY MONEY WAS GONE. They told bonus has been given for technical mistake, and so, for their terms and conditions, they could take my money. I think this is not legal. I try this soft way before proceed to report to police, online fraud section, then we see if they can prove the technical mistake to them.

I repeat I play several casino, never happenned a thing so unfair and disgusting.

Regards.

Read the casino review

5 Responses

User icon
ThePOGG
November 21, 2020

Hi marek777 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Marek777
November 21, 2020

Please proceed, i repeat, they token me away real money, and then claimed bonus was issued for a mistake. Can they prove about this mistake ? [EDIT] I want my money, and cash it out without other unfair [EDIT] actions, that's all. I play several casino of N1 Interactive, never happened a thing like this.

User icon
ThePOGG
February 7, 2021

Hi Marek777,

The operator informs us that your balance has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2021

Hi Marek777,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 20, 2021

Hi Marek777,

If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Marek777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EU Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 21, 2020

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