EUSlots - Defunded my Winnings

Hi hopefullyfair - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. Where you accept a bonus you are bound by the bonus terms and conditions until such time and the relevant conditions have been met. If you have exceeded the maximum allowed bet term while you had a bonus in your account the operator are within their rights to consider the bonus contract void and reset both parties to pre-bonus conditions. All we could suggest is that in future you ensure that you read the terms and conditions associated with any bonus

Sorry we cannot be of more help.

ThePOGG

Dear The Pogg,

First off all, my special thanks to your quick response and I think you guys do very good work. Hereby my appreciation!

I understand that I was under the bonus terms when i played with bonus money. But when you play with real money or real(bonus) money you can’t see. Specially when you are in a game, you can’t see the difference. I think this is unfair. I also think that it is unfair to play with real money and they give te oppertunity to bet higher then the rules are. This is in my opinion not very friendly to players. I like to suggest that you can’t play higher (max bet per spin) with bonus money then the rules apply. Or at least give you a warning.

I am curious what your vieuw on this is.

I’m looking forward to your response.

Kind regards

Hi HopefullyFair,

Whether you were playing with real money of bonus funds is irrelevant. The bonus restrictions apply from the point where the bonus is added to your account until the point where you have completed the bonus requirement.

No regulator currently requires operators to enforce max betting terms automatically as operators do not have access to the individual game codes in this manner. This would have to be done at the software provider level.

Thanks,

ThePOGG