EUSlots - No player protection

Hi jonnis3 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Did you at any point indicate to the operator that you were a gambling addict? Have you asked to self-exclude? Have you said anything to the operator that would clearly indicate that your play is detrimentally impacting your life

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

My name is not jonnis3

Its Hennies74

But if the message above is a reply to me

My answer:

I never had addiction issues

So the question if i indicated that i am a gambling addict i only started playing a few months ago to call someone an addict then is a bit strange

I started playing since januari 7th from this year

But only about a week ago i found out how much

I deposited in that time i did not notice it at all that the amount deposited could be that high.

Uit my behaviour fits an addict then that is what they try ro make me.

No one ever informed me about possibility of exclusion

And or notified me that i was depositing a lot or asked me if i noticed hoe much i was depositing.

The biggest amount i deposited was i think 100 euro at a time i never deposited more.

They kept on luring me with actions and i kept on fallimg for it unfortunatly.

They deleberitly try to make me into an addict

I came to know for sure when i informed them that i came to notice how much i allready lost at their site and they only try to convince me to deposit even more that die me was a very very big warning.

Hello [EDIT]

I just checked how much i lost since im paying here.

€ 13.926,83

I started paying here since januari 7th 2021

So thats a hole lot to lose

Its about 3000 per month

Way too much

For me a reason to serieusly think about quiting.

Nobody ever notified me about the total amount i was losing and i was not really paying too much atention to it mysellf

Untill now

There response was

Hello [EDIT]!

You know, luck is such an unpredictable thing, you never know, it may be standing right behind the corner.

I feel your luck is pretty close to you!

Kind regards,

[EDIT]

VIP Department account manager

Sorry but i dont believe in that any more

To lose allmost 14.000 euro in 4 and a half months mean no luck at all

Outlook voor Android downloaden

From: [EDIT]

Sent: Thursday, May 27, 2021 7:47:20 PM

To: [EDIT]

Subject: hello

Hello [EDIT]!

You know, luck is such an unpredictable thing, you never know, it may be standing right behind the corner.

I feel your luck is pretty close to you!

Kind regards,

[EDIT]

VIP Department account manager

I think my luck will be in completely other things in life

Carter VIP Manager [EDIT]

Sent: Thursday, May 27, 2021 8:02:19 PM

To: [EDIT]

Subject: hello

I'm sure that it's just a temporary misfortune that you are experiencing currently, and luck shall be upon your way very soon!

Kind regards,

[EDIT]

VIP Department account manager

No thanx

It's never too late to try your luck again)

Kind regards,

[EDIT]

VIP Department account manager

Twoo days later they sended me this mail

Hello, [EDIT], hope you are doing great!

I'm glad to offer you a great 100% deposit bonus for your next deposit from 50 to 500 EUR, so be sure to inform me, when you'd like to use it.

Have an amazing day ahead!

Kind regards,

[EDIT]

VIP Department account manager

A few days later this one

2,500 EUR ARE WAITING FOR YOU!!!

Hello, [EDIT], hope you are doing great!

Summer is upon us, and I'm totally certain, that it's going to be a great one! But why don't we start the hottest season of the year with even more brighter emotions, isn't it?

A special "Mermaid's Gold Tournament" has already started, and that's only up to you to become an undeniable and legendary champion of this amazing event!

If you desire to win 1,000 EUR, 1,500 EUR or our grand prize - 2,500 EUR, all you have to do - is to simply keep playing your favourite Euslot Casino games, and victory will be immenent and absolutely inevitable for you, you won't even break a sweat!

I'll be sure to support you however I can, and root for you no matter what all the time, and I'm sure that you won't even notice, when all of the contenders will be left behind your back!

Wish this victory be only the very first step to much more further successes!

Kind regards,

[EDIT]

VIP Department account manager

All this to me is evidence that they dont care about wellbeing or protection of their players

I find that a very disturbing sign

Hi Hennies74,

Responsible gambling information is displayed clearly on the operator's website. This is linked to from every page on the site. There is also a section in your player account allowing you to set time outs and self-exclusions.

If you have not indicated to the operator that there is some reason to be concerned about your play, the operator would not be required to proactively look to prevent you accessing their service.

Further to this, the emails above simply indicate that you are unhappy having spent so much. They do not indicate to the operator that you are in financial trouble or struggling to control your actions. Many players engage similar conversations to encourage operators to offer further promotional incentives.

Unless there is something clear that indicates that you were not in control of your actions, there is nothing here that we can act on as grounds for a refund.

Thanks,

ThePOGG

They should have noticed by looking at my deposit behaviour every day i or my partner gotten paid wager from work i deposited multiple times or at least ask me or notify me

but with help of a social worker and lawyer the least i can do is warn people about this way of making people addicts

Today i am going to find the Professional help that can help me out with these issues.

Allso here in the netherlands we have something walled the KSA its simular to the Malta gaming authority.

There are rules that a provider needs to follow and i know and allready provider that this provider does not follow some of the rules and thats how they made me become as you call it a gambling addict.

Yesterday in not even 24 hours i have made a total of 17 deposites.

17 deposites this allso should have been a big sign die the site-owner.

Allso It is not allowed to send commercials to someone as if it seems that you can not loose and your a winner die sure.

This allso is a file that they broke of with u allso have the proof.

Keep sending offers even idd you speak out your worried about your playing

Zending very missleading commercials that garantee that you will win for sure a big price.

Allso not allowed to focus on weak players and try keeping convincing to play and deposit because as they say you simply can not loose there sure you will be a winner it will only be the beginning of lots more.

They should detect a problem player and at least talk to him let the person know they they have a troublesome play and/or deposit behaviour.

Yesterday 17 deposites and no one even spoken to me about it.

I showed it to someone and that persoon allso said this should not be possible and dor sure they will not be allowed to register themsellfs at the SKA register in the netherlands because they break several rules of them that they have and are actie since april first from this year.

Allso i am writing my autobiografie about several timeperiods in my life from living on the street to have a house get an accident recover from it but in the end loose allmost everything i build by playing on a sertain site and as i do with the rest of the book i will allso name the site who is in my life responsible for the big mess in my life and in my head

This weekend i will allso send my complaints to a few other sites to be vieuwed by people

I found a few rules that are from the KSA in the netherlands and casino's who want to have a license there have to follow those rules even iff in the past they did not follow every rule they are not allowed a license and they have to wait for a few years before they can ask for a license again.

I know ive became a victom of the way that they lure people with advertising with falls missleading information and socalled secure winnings.

A while ago i allready wanted contact with the head office but they never contacted me back even while they promissed the socalled manager that they would contact me several times.

I dont like how my life became

I have never had addiction signs or probleem untill now.

This is allso the reason why i did not recognice socalled signs of addiction that would have warned me in time.

For this reason i find the casino allso responsible thag it came this far because they have to protect the players as they say that they do.

I am and have enough proof to provide and show that they do not keep up with that promise

These are the sites i will write this weekend

-- askgamblers.com

– casinoplayersreport.com

– lcb.org

– feedbackcasino.com

Hi Hennie74,

KSA requirements are non-relevant in this instance as EUSlots do not hold a KSA license.

By itself the number of deposits you make is not sound grounds to expect an operator to concluded you are a gambling addict. There are many players who do not consider themselves to have a gambling problem who deposit and play frequently, gambling within limits that are managable for them.

You have referenced advertisments that are "misleading" and suggest that you "cannot lose". Can you provide these?

Thanks,

ThePOGG

Hello, Hennie, hope you are doing great!

Summer is upon us, and I'm totally certain, that it's going to be a great one! But why don't we start the hottest season of the year with even more brighter emotions, isn't it?

A special "Mermaid's Gold Tournament" has already started, and that's only up to you to become an undeniable and legendary champion of this amazing event!

If you desire to win 1,000 EUR, 1,500 EUR or our grand prize - 2,500 EUR, all you have to do - is to simply keep playing your favourite Euslot Casino games, and victory will be immenent and absolutely inevitable for you, you won't even break a sweat!

I'll be sure to support you however I can, and root for you no matter what all the time, and I'm sure that you won't even notice, when all of the contenders will be left behind your back!

Wish this victory be only the very first step to much more further successes!

Kind regards,

Carter

VIP Department account manager

This is the email i am prefering too

Send to me June 1st

After i have let them new my worries about gambling and loosing to much and wanting to quit.

After this email a few days later it still bothered me ice read it several times.

It garuantees i will be a big winner i dont even break a We dat its a sure thing this will be a victory hope its just your first of much more to come

I as unfortunatly is the case am a weak player who lett them knew i was worried and serieusly wanting to quit have gotten totaly no advice from them or whatever they only wanted me to deposit more as show with the mails they have sended me amediatly after i spook out my worries.

I fell for their tricks again gambled another day because of the email that insured me to me a garuanteed winner

Deposited 17 times the total amount of about 750 euro

Again i was totaly not a winner whatts with the message that i could not loose and will be a big winner victorious aa they even claim

The total amount that has gone to them from my insurance money after an accident has gone up to above 14.500

Ive had 15000 from insurance allmost all gone to euslot

Not a single other site game or whatever.

I wouldnt have mind loosing a few thousand euro i thought i would have lost about 4000 euro within 4 months

But it seemed to be much much much more

My regeer and big wake up call came when i found out i lost allmost 14000 at that moment i spoke out my worries and they die not even care about that they only want me to deposit more and keep on playing because they are sure that its temporary and my luck will change real soon they sure they can feel it its just sound the corner.

All bs and i unfortunatly fell for there tricks to presure to deposit and play doe several months.

It has cost me my future my savings from accident and it gave me norhing but stress and sleepless nights since i came to find out how they work

Never had problem like these with addiction or whatever so for me this after my accident is the second worse things that has happened in my life.

And i had enough strugles and bad periods in my life but this ruined a hole lot for me.

A lawyer adviced me last friday to wait a few days untill coming thursday to see if there comes a response of anyone to talk to me before taking any further steps regarding my situation

There are a few other things that i wanted to let know but preforably only to someone trustworthy from the N1 interactive ltd company.

So i hope that someone from that company contacts me and wants to talk to me about some things that bother me.

Today i am awaiting a response.

In the meanwhile the things that arent right and/or legal from the site called euslots pile up.

Allready found out multiple things that could be big reasons to go on with investigation

Im pretty sure that the mga would love to hear what came to my attention.

Hi Hennie74,

Please forward the Mermaid's Gold Tournament email to [email protected].

To be clear - you played with and lost €750 during this tournament?

Have there been any other promotional messages that guaranteed winning results?

Thanks,

ThePOGG

twentsecrosscompetitie.nl 21

 infocentrumijssel reid

 reteach.nl swerk

These are a few site options supposed to be dutch sites

But there appear all kinds of casinolinks they make it look like your about to visit a dutch site

With information about

 drivinglessons

An informationsite about.  Motorcrosscompetion

A site that Helps you inprove yoursellf regarding to work

If i would look further die them i am 100% sure that i will find a lot more

The links within a few seconde go from betking

euplaylink

euslotcasino

The last one reteach.nl swerk is the one that they tricked me with because at that moment i was looking for a job after Being home for 2.5 years after i gotten into an accident.

No matter what site you try to visit when you search those options in Google

They all link to euslot and thats how i came on their site for the first time

I allso found disturbing articles about there Being an FBI investigation regarding them

The tricked me.........tricked me big time

In the time that i gambled on there site i have gotten different offers of bonus 100% up to 500 euro

This was every time that they thought i stopped or wanted to stop because i told them about wanting to quit because of had cost me all the money that i had from insurancecompanie after my accident

I hate this

Specially hate it because i fell for their scams

Total lost about 15.000 euro

And actualy i want to have it all back or at least the biggest part of it

When i wrote to the n1 company to try getting in touch with them they only sended me back several massages askinv me for my emailadres and they make it appear to me that they do not have a casino called euslot

Strange.  Very strange i think

Today i want an answer cause i allready been busy with this issue for a few weeks now and its not getting any better.

Tomorrow i have a next appointment with a lawyer about this matter and the issues from euslot site.

If response and/or sollution does not come today we are thinking of making all the information we found untill now public.

I serieusly hoped they would not let it come this far but seems i keep getting avoided and my problems keep getting bigger by the day

I just want my money back

Thats all

If they just would have done that

The complaints and info found about euslot i did not place anywhere public yet

If they are willing to resolve the issues and compensate me my damage of allmost 15.000 euro then i am willing to not go public with this and let the lawyer know he must stop investigating and that its resolved

If they resolve the big problem they caused by paying me back everything they took from me then i can lett it rest from my site and i dont want all that i wrote here to be places to see die everybody

So please

Just want to be clear

Sollution and payed today then its solved

Otherwise investigation will be ongoing and there will be taken further steps to prosticute and take the matter to court

Will they lett it come this far..............

?

Tis getting more strange and creepy by the day.

Just found out that several email A sended to me by euslot like from the mermaids tpurnament but allso the e-mails offering me a bonus from 100 % up to 500 euro..........they have all dissapeird i have not delete those mails for sure

A few days ago they where still in my email

I think this is other hard proof that they are not to be trusted they have creepy illegal ways of coveeing tracks so it seems.

Im glad i allready shown the specific e-mails to a few people so i have witnesses just in case if needed

This afternoon i will meet lawyer again.

So as i see it They only have a few hours to solve things with me personaly

I want my money back and i have multiple very good reasons for it.

I can not place pictures here but wanted to let know i have enough proof to state my point.

Lawyer allready said to me iff they do not solve it with you and give you a full refund of your deposites the amount of allmost 15.000 euro

The next steps will be going to the hague to Europol devision cybercrime and report them officialy

You told me to send specific information to [email protected]

But i just read that they are just technici support and dont answer anything about the complaints places here.

Yesterday i talked again with the lawyer and we set a deadline that deadline is today.

Euslot or N1 interactiv or whoever is responsible better contact me and fix this today

Because tomorrow i have a new appointment and when this is not solve and i have not been compansated with my money back we are going to persue

Then we will go to the hague this monday to Europol devision cybercrime

The information gathered will be handed to them and allso to the police because then the lawyer will make it a case

Today is the last day that this can be prevented by simply giving me back my money

I did not care about the rest

But other people obviously do so it seems

And again no one contacted me in any way whatsoever

Today was the deadline to the solve anything with me and that would have change things.

Now i have a meeting tomorrow with lawyer

We have given more then enough time and chances for them to contact me and solve things but they do not even respond at all.

So taking this to court via Europol and sending the evidente found allso to the FBI seems to be the sollution that they want to go tot

To bad but so be it

They ruined my life completely and i want take it

I personly decided that next week i am going to take the time to contact different sites to inform them about everything going on allso to look iff maybe them someone will contact me to try and settle things with me.

My experience i will share with as much sites and as much people as possible

If its just to allready prevent other people who are weak to fall for their devious trickery.

I will wait untill wednesday before i contact the lawyer again and decide what to do next

Hi Hennie74,

As previously directed please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions as you seem to have some misconceptions in this regards. You are not speaking directly to the operator, so making legal threats or setting deadlines is irrelevant.

Thank you for your email, but you simply copied and pasted the test you included above. You need to go to the email you received about the Mermaid's Gold Tournament and use the 'Forward' button to send it through to us.

To be clear - you played with and lost €750 during this tournament?

Have there been any other promotional messages that guaranteed winning results?

Thanks,

ThePOGG

If you would have read my messages then you could have read that on 22 June i allready informed you about the original e-mails Being gone i talked about 1 day that 750 euro was in one day playing for the socalled garuanteed big prices. On 22 june i sended you this.

Its getting more strange and creepy by the day.

Just found out that several email A sended to me by euslot like from the mermaids tpurnament but allso the e-mails offering me a bonus from 100 % up to 500 euro..........they have all dissapeird i have not delete those mails for sure

A few days ago they where still in my email

I think this is other hard proof that they are not to be trusted they have creepy illegal ways of coveeing tracks so it seems.

Im glad i allready shown the specific e-mails to a few people so i have witnesses just in case if needed

I dont get it that when you allready know about me not having the original e-mails any more because they have been removed in some way but not by me

That you keep asking about that specific mail

While you allready knew that i dont have that email any more.

And its about a lot more then 750 euro

That only the Amount from the last day that i gambled on their site

Its a pity that you only ask me the one email and dont even ask about any of the other things mentioned of wich i have more then enough proof

If they are bit honest people then they could even send you the emails that they sended me

On 1 juni about the mermaids tpurnaments

On 3 juni 100% bonus max 500 euro

The last one i have had multiple times during my time there

Those are the dates that they have sended me the messages. Trough carter vip

I wonder

Did you even have contact with the people from

Euslot

Malta Gaming society

N1 Interactive LTD.

Cause this is going on now for more then a month and i still havent heard anything about there Being contact with any off them.

Totaly no sign of euslot to wanna resolve the mather.

I contacted softswiss 2 weeks ago but they allso dont contact me and that while they did send me a mail back emidiatly that one of their agents will contact me soon and that was allmost 2 weeks ago.

Iff they would have only offered me anything

Take at least a little bit responsability for the problem caused by their trickery

Allready you asked me several times only about the mermaids tournament and the amount involved of 750 euro wich was only the amount of the one last day that i unfortunatly fell doe their false promises (again)

Iff only they would have offered to make up that one little things

The amount off 750 at least would be a small bitt of the damage recovered.

The rest of the things about all the Dutch sitenames that their hidden under

The keep pressing me at the time that i spoke out my worries to just keep playing cause things will change for sure

Those things still need to be resolved then but they will be resolved aswell because of the coöperation between the Dutch KSA en the MGA.

They have very stricked rules about false advertising and hiding behind sites with the help of hackers

But thats more their area i think.

Hi Hennie74,

Firstly, with regard to the "Dutch sitenames that their hidden under" - this is irrelevant to your case. You have not discovered anything new here - this is an issue that has been extensively discussed in many places online and relates to rogue affiliates engaged in hacking poorly protected websites and putting in place unauthorised redirections. In many cases, the operators that they redirect to are not even working with the affiliates in question, the links are being placed to maliciously try and create problems for the operator. This matter is non-relevant to your claims here.

You are correct that I have asked for the emails despite your claims that some emails have disappeared. I had assumed, given that you had provided the text from the email, that this email was unimpacted by this issue.

With regard to your claims that all the relevant emails have disappeared - unless you have given the operator the password to your email account there is no possibility that the operator has done anything to any emails hosted by a 3rd party email service.

That being the case, either you are incorrect and the emails are still in your email account, you have deleted them whether intentionally or accidentally, or there is some protocol in place on your account that is seeing mails automatically removed at predefined points.

Moving on - effectively your entire complaint now hinges on a claim that you have received advertising materials that would breach the rules relating to commercial communications, but to date you have been unable to provide any examples of these and are now saying it is impossible for you to do so. We will ask the operator to provide a record of all promotional emails sent to you, but your claim becomes far more challenging to pursue effectively if you cannot provide the material evidence to back-up your claims.

Thanks,

ThePOGG

When i first wrote you here about those e-mails at that moment they where still in my email i copied and paste the texsts sended to me here at that time

Only weeks later i have been asked to send the e-mails straight from my email to an emailadres from you.

At that time the e-mails regarding the tournament en the high bonus where gone i dont know how but perhapps hotmail doesnt save e-mails long time that could be.

But iff you at the time that i mentioned it about the tournament would have asked me emidiatly to forward the original email then i would have and could have done that because at that moment the mails where still in my hotmailaccount.

But in the meanwhile that is more then a months ago and the e-mails somehow have dissapeard.

The fatw that i mentioned it to you here on site was june 3th

The date you asked me to forward the mail was june 20th

So there is 17 days in between in that time in my hotmailaccount the specific email was gone.

I can send the mails in wich they keep trying to covince me to play more while i spoke out my worries and told them i was thinking about stopping because of the lange amount spend without even knowing and or realising

I will forward those mails now to the adres you mentioned for they are still in my account because i reacted back on those e-mails

Hi Hennie74,

We are not responsible for the settings of your personal email account, nor are we responsible for ensuring that supporting evidence relating to your claim is retained by you. The emails were requested at an appropriate juncture in this discussion and we accept no fault for your inability to provide them at that point.

Thank you for your email, but these are non-relevant in terms of your claim. All you did during these exchanges is express dissatisfaction with the amount you had lost. At no point did you indicate to the operator in any way that you were not feeling in control of your gambling or that you could not afford the losses. As such this interaction would not be viewed by the agent as a responsible gambling issue. Many players have similar conversations with operators in an effort to pressure the operator to offer more or better incentives to keep playing.

ThePOGG

But trough those e-mails you can see they dont care about players safety or whatever.

At the moment i spoke out my worries they could have mentioned help options or could at least tell me there are ways to put limitation on your spending.

Only thing they did is try vonvincing to play more and more that is deliberatly trying to make someone an addict.

I stopped playing after that last day there at euslot

But that they do not warn new players about spending and limitatuinoptions i find unresponsable behaviour

Hou mentioned that has nothing to do with my claim.

The name of my claim is no player protection.

That is what i have prooved by providing those last emails they did never mention protection options to me.

So to me its as followed.

They lure people to their site trough false hidden promotional links.

And if you do visit and sign in they dont ever het to want people as they should.

Iff they suspect someone to perhapps have gambling issues they have to talk with that persoon about it.

That the peace of responsibility they got in the rulement of the MGA.

To me its easy of they dont resolved anything with me i will go public with all and mension all on different gambliingsites to warm at least a lot of people to be very carefull when you fall doe such a thing because when you do got issues no Ine will help you no matter where you try to get your right

If they would just give me at least the last 750 euro back that i deposited after Being falsly misledd by missleading advertisement promissing inevitable winnings it would show a little decency from their site

But i am only going to wait this week and then thats it of still no offer has been made from their site to resolved anything with me then i am going to train contact with lawyer and will look what steps i can take next to get the case to court.

Cause of is allready taking wat to long and no Ine response to me from. N1 unlimited LTD. And/or softswiss while both if them are informed and both should have allready contacted me but i dont hear anything from either of them

So they dont care about their players/costumers at all

If they would just give me at least the last 750 euro back that i deposited after Being falsly misledd by missleading advertisement promissing inevitable winnings it would show a little decency from their site

But i am only going to wait this week and then thats it of still no offer has been made from their site to resolved anything with me then i am going to train contact with lawyer and will look what steps i can take next to get the case to court.

Cause of is allready taking wat to long and no Ine response to me from. N1 unlimited LTD. And/or softswiss while both if them are informed and both should have allready contacted me but i dont hear anything from either of them

So they dont care about their players/costumers at all

Too bad i dont hear from you or anyone ellse.

I was willing to accept it when they would have only given me back the 750 i deposited the last day that i fell for their trickery and false promises.

At this moment this is going on about 2 months now and still no one from any site euslot n1 interactiv LTD. Or softswiss has even contacted me about the mather.

Ive had more then enough patience but my patience is Being tested and i dont like that at all.

I want reactions from the involved partys even iff its just as proof that there has even been contact between you and them because you are the only one who has written to me and i dont have any proof of contact in trying to help me with them.

Allso i wonder why you have never mentioned the site greentablelegal to me.

Iff i dont hear anything from any party involved and/or they dont want to give me anything back at all TODAY then i am going to have to take next steps and call in the direct help from green table legal and contact the MGA directly because how they work and how they dont even react to anything is not acceptabel at all they are hiding and trying to wait iff i dont persue at all cause they think that i would give up eventualy if things take this long.

I know im right i know they break multiple rules i know they hide from their responsability i know they dont care at all about players/costumers.

And i think that their way of handling complaints is to just dont mail people back at all

Today i am free from work and i will wait just this day to see if i get a normal response from any off them that i am waiting for for allmost two months now.

I am not gonna just give up while i know that its my godgiven right to demand my money back after the way that they treated me cheated me and never told me anything about limitations never asked me anything about my very very much deposites in short time i did not notice at all and i never expected it to be that much because i thought there were restrictions that would allow people to deposit a maximum amount of 1000 euro per month so i thought i did not ecceed that maximum amount of 1000 euro therefor i could have only lost a maximum of 4500 in 4.5 months

But it was much much more allmost everything i had in my bankaccount i only discovered this when i could not pay my bills any more because there was not enough money in my bankaccount.

I want this resolved as fast as possible because my patience is at its end now

Hi Hennie74,

As explained to you previously, the operator has no access to the messages you post here. Setting deadlines for the operator's response is non-productive. You will not hear from the operator regarding this matter, you are discussing it with their ADR ThePOGG.com. All of your interactions from this point on will be with us. We will discuss the matter with the operator.

As is displayed on every single complaint file, in red, immediately above the comments box, you will only receive a response when we have new information to provide to you.

Your ongoing patience is appreciated.

ThePOGG

Hi Hennie74,

Having discussed this matter with the operator we managed to locate the Mermaid's Gold Tournament email and it is indeed non-compliant with the standards required of commercial communciations. As such, you will be received a refund of all deposits from the 1st of June until the end of the tournament, totaling €748.

Please let us know when you have received this refund.

Thanks,

ThePOGG

Normaly when you ask for a payout at euslot it is transfers the same day

Normaly

Because now [EDIT] vip manager says its gonna take longer because the payment does not come from them but from their head office.

So still i dont know anything and i had counted on it to be today so now again a new problem with my rent because i still have to pay them 350 and i told them this morning that this afternoon i finaly can pay them.

So now my worries arent even a bit less.

They have deposited 748,25 to my bankaccount.

So at least a little part of their faults are resolved because its just the money i lost on the last day that i fell for their tricks.

Hi Hennie74,

Thanks for letting us know. It is appreciated.

ThePOGG