EUSlots - withdrawal

Hi linde351 - welcome back!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi linde351,

The operator requires you to provide proof of address. This should be either a bank statement or utility bill, posted to your address and not older than 6 months. If you use a bank statement, it should be a statement from the account you have requested a withdrawal to.

Once you have provide this let us know and I'll follow-up.

Thanks,

ThePOGG

Hi linde351,

Have you provided the requested documentation?

Thanks,

ThePOGG

Hi linde351,

I'm following-up on the above?

Thanks,

ThePOGG

Hi linde351,

If we haven't heard from you by Friday the 18th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG