EUSlots - withdrawal
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I'm facing serious problems with Euslot Casino.
I have since 31.03.21 4 outstanding withdrawals of each € 5.000,00 which Euslot doesn't pay out. After numerous emails with the VIP manager, she blames the financial provider for the delay. I have send in all kind of proof, as one of the reason should be that my details are expired (6 months) and many more reasons. I provided them with several statements from my bank account, current billings aso. I asked proof from their side in order to contact my bank.
I suggested to give them an other bank account, or transfer via western union a bank cheque. All options are not oke.
So please help me out here, as I think Euslot just do not want to pay out my winnings.
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Hi linde351 - welcome back!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.