Everum Casino - Multi-accounting

Ruling

Found for the Casino - Everum Casino has provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Everum Casino Review.

Player's Complaint

Dear The Pogg,

Please accept my complaint against Everum casino for consideration, I need your help.

On September 25, 2023, I registered at Everum casino and made 2 deposits: $100 and $500.

As a result of the games, my balance became $1124.

On 10/01/2023, I uploaded the following documents to my account as part of verification:

photo ID Card,

bank statement photo,

screenshot of my Skrill payment wallet profile.

On 10/02/2023, information appeared in my account that verification was successfully completed.

After that, I put my balance up for withdrawal. In response, I received accusations from the casino about violating the terms and conditions, blocking my account, and confiscating $1,124.

I categorically disagree with the charges brought. I did not violate the casino rules, which I know very well. I have only 1 (One!!!) account at Everum casino and only I have access to my account.

The casino's accusations are offensive to me as an honest player.

On October 4, I sent an official complaint to the casino, in which I requested that the accusation be confirmed by evidence, otherwise these are just words.

On October 4, I received a message according to which the casino insists on its position, the casino refused to provide evidence.

Due to the fact that I am convinced of my innocence, I ask you to help resolve the dispute and receive my $1,124.

I am also ready to provide you with correspondence with the casino and assist in resolving a dispute with the casino.

Thank you.

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