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Everum - Declined payment
Ruling
Found for the Casino - Everum Casino have provided sufficient evidence to establish that this player's account is unnaturally associated with our accounts in violation of terms.
Read our Everum Casino Review.
Player's Complaint
Hello! So what happened next
I registered 6.8.2019 and deposit 100 euros and I get 100 euros welcome bonus also. After I play and wager my bonus I have 1151,60 euros to my account and I make withdrawal.
Then I normally verify my account and everything else, but then suddenly they send me email that they will forfeit my winnings and return only my deposit to the account.
And they send me this,
One player is entitled to open one account. It is forbidden to open additional accounts to family members, or use a single IP address, computer or other device without the prior written permission of the Company.
They send,
One player has the right to use a particular bonus offer only once, if conditions don’t imply multiple use. It is forbidden to receive bonuses for members of the family, or by using a single IP address, computer or other device without the prior written permission of the Company. In the case of bonus abuse the Company reserves the right to cancel the bonus itself, as well as winnings.
It is not possible that I have multiple accounts there. I play with my iPad and I shared the internet on my own phone. So what they are blaming me cant be true. I dont know what the IP is when you share the internet on your phone, but I dont have multiple accounts there or anything like that. So, I hope that you can help me to get my winnings, because they belong to me and you are the reason that I play this casino....
2 Responses
Everum Casino have provided sufficient evidence to demonstrate multiple accounts have indeed claimed the sign-up bonus through the IP address used by this player alongside other associating factors shared by the account. As such the operator are within their rights to withhold payment. We will take no further part in the representation of this player's claim.
No further posts will be approved on this thread.
ThePOGG
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Agreement
kivipaa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Everum
- Malta Gaming Authority
- Curacao eGaming
August 13, 2019
Hi kivipaa - welcome to ThePOGG.com!
As we are the ADR for the Everum Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG