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Everum - Non refund


Found for the Casino - An operator can only be held responsible for your losses where you have clearly informed them of an addiction issue.

Read our Everum Casino Review.

Player's Complaint

I am currently blocked in almost all MGA casinos as i am diagnosed with gambling disorder, bipolar and postpartum depression. I do not have mental control to stop. I have been on medications backed up by prescription and notarized medical certificate. I humbly ask that you help me recover the funds due to me being self excluded legally and mental incapacity.

Read the casino review

5 Responses

User icon
October 10, 2019

Hi babyshopph - welcome back

As we are the ADR for the Everum Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - have you previously self-excluded with Everum Casino?



User icon
October 13, 2019

Hi, im self excluded in most MGA sites and cyberluck licensed casinos.

User icon
October 14, 2019

Hi Babyshopph,

The MGA license does not require a self-exclusion at one of their properties to extend to all MGA licensed properties. For a self-exclusion to be applicable at Everum Casino you would need to have requested it at Everum Casino. Did you do that?



User icon
October 15, 2019

I self excluded already but not before deposits have been made. However, i am appealing due to the fact that i have a medical condition with valid notarized medical certificate and a legal letter disallowing acceptance of deposits which has been sent to everum previously.

User icon
October 17, 2019

Hi Babyshopph,

If you have not informed the operator of your medical condition before the play in question, the operator would not be held responsible for any losses you experience. Any wins that had resulted from your play would have been considered legitimate. Likewise your losses would stand. It is only in a situation where the operator are aware of your addiction issues that they would have a legal obligation to take responsibility for your actions.



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Babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Everum
  • Curacao eGaming

October 10, 2019

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