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Everum – Payment Delayed

Ruling

Resolved - A payment delay has been resolved and this player has confirmed that they have now received their full balance transfer from Everum Casino.

Read our Everum Casino Review.

Player's Complaint

Hello,

I have been attempting to withdraw some winnings (2000 euros – $2900 CAD) from Everum Casino since October 20th and October 22nd and it now seems I am just getting a run around story. At the beginning I trusted their explanations and accepted their reasoning for why the withdraw process has not been able to go through but now it seems it is just a stalling charade.

There were several reasons I chose this casino and they all came from 'Online Casino Review Sites” such as yours. You and the others presented many pros about this casino. Such as; the number of games they offered, the types of withdraw options that were available, the speed at which a withdraw can occurred, and the communication factor and for the better part these pros were correct except for two of them it is not accurate.

The means I use to withdraw winnings from a casino is the option of the “bank transfer” and this process was available through Everum Casino as presented by your site.

So now I am trying to withdraw funds and this process in actuality not available to me since I am “Canadian”. As stated by Everum Casino, “ We have been told that it is not possible to send withdrawal to your card due to restrictions set for any bank. As for Bank transfer we do offer bank transfers and within SEPA it normally takes 1 day to be credited to recipient account. Unfortunately our German bank follow compliance rules and do not allow to send funds to Canada.”

I have withdrawn funds from other casinos who are I believe are a part of SEPA and these transactions have been successful. So I am not getting why this option is not available?

I have a transcripts of all the correspondents I have had with them from the beginning and if you would like to see and read to get a better feel for the situation I am willing to forward them on to you. Maybe I am totally wrong in this...

Thank you for listening..

[EDIT]

Read the casino review

7 Responses

ThePOGG
Nov 09, 2018

Hi snootli - welcome to ThePOGG.com!

I want to start by saying that I don't think your "totally wrong" and I do understand your frustration. However, the complexities of international banking does ensure that any statement that an operator can process bank transfers is going to be only partially correct. The banking sector does not like gambling firms and they put a lot of additional barriers in place which complicate and restrict the what would otherwise be a relatively simple transaction.

I cannot guarantee you that we'll be able to get a bank transfer paid to you, but I do think it's very likely that we can ultimately get you paid via some method if the only issue here has been payment method. I realise this is not ideal, but from where I'm sitting the #1 priority is to get you the funds.

I'll talk to the operator and see what we can find out for you.

Thanks,

ThePOGG

snootli
Nov 09, 2018

Hello,

I want thank you for your response to my complaint. I have recently received an email from Everum Casino and they mentioned that they have now found a way to transfer those fund to me...

So this complaint could be resolved...

I will know on November 13th if the fund have to transferred...

Thank you for your support..
[EDIT]

ThePOGG
Nov 16, 2018

Hi snootli,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Nov 23, 2018

Hi snootli,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 29, 2018

Hi snootli,

If we haven't heard from you by Friday the 7th of December I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

snootli
Dec 02, 2018

Hello Sorry, about the delay in responding. I thought I had sent an email to you The POGG stating that this complaint has been resolved...

This complaint has been resolved.

Thank you for this forum and opportunity to present any and all complaints...

Thank you
[EDIT]

ThePOGG
Dec 03, 2018

Hi snootli,

That's great news and thanks of letting us know - it is appreciated!

ThePOGG

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Agreement

snootli consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Everum
  • Malta Gaming Authority
  • Curacao eGaming

November 9, 2018