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Everum – suspended balance

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Everum Casino Review.

Player's Complaint

Hello. I have a problem with everum casino .

Company name

Everum N.V.

The bottom line is that in the slots of the Endorphina provider, the amount of 232675 rubles is suspended on the balance. It is not transferred to the casino account balance. I recorded a video and contacted the support service. I was told that the software of this provider has long been disabled in connection with the work on changing the casino platform - provided a video - and did not receive a clear answer. There was no response to the request to specify the time frame for disabling the Endorphina provider, and there was no response to the request to send the account spin history in the provider's slots . Within 2 hours after contacting the support service, the provider was disconnected from the account - and 12,000 rubles were added to the balance. I took screenshots of the account with the connected provider and after disconnecting. 2 days have passed-the support service is silent-I wrote to the administrator-there is also no response. Tell me where to go with this problem ? Correspondence by mail with the support service is available. Screenshots are available , and videos with confirmation of the balance in the provider's slots are also available.I suspect fraud with the account of players under the description of works-not specified anywhere. And in fact, they can not provide the start date of these works.

Read the casino review

4 Responses

ThePOGG
Jan 05, 2021

Hi palkolbas - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 22nd of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jan 24, 2021

Hi palkolbas,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Jan 31, 2021

Hi palkolbas,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 07, 2021

Hi palkolbas,

If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

palkolbas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Everum
  • Curacao eGaming

January 4, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.