Evo Spin - Withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Hello. This casino makes me go though hell. They already approved me all my papers in the past. Now suddenly I want to do my next withdrawal and they need more papers showing that I made a deposit. They asked me to go to the bank-I went and sent them the proof. They asked me to send a screenshot from my email showing the proof-I did. And they keep sending me this authentic email with the same stag that I already submitted. They do not want to pay me it is obvious. I need help please
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Hi juliach81 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
What specifically are the operator currently waiting on you providing?
Thanks,
ThePOGG