Evobet - registered from a restricted country.
Ruling
Found for the Player - Evobet's registration form actively encourages sign-ups from restricted countries and their terms and conditions were not available.
Read our Evobet Casino Review.
Player's Complaint
Evobet state in there terms and conditions that a user/member from United Kingdom would not be able to create an account On their mobile casino site (https://m.evobet.com). I did not know this when I registered as the terms and conditions are nowhere to be found on the website but also when registering asksyou what country you live in/Are from which it shouldn't allow you to select United Kingdom considering players from United Kingdom are not allowed to make an account.
Evobet then went on to allow me to to make multiple deposits even though I'm a United Kingdom resident and using a visa/debit card from the United Kingdom. I then started reading reviews about the website as I wasn't impressed with the site pay out percentage to then find out that they don't allow players from United Kingdom to make an account. I then had to use a search engine(google) to find evobets terms and conditions which are only on their desktop/computer website (https://www.evobet.com) happen to be on a completely different website. So having found all this out I then contacted their live online support who basically said cannot issue refund was your fault for making an account from United Kingdom please read terms and conditions and wasn't very helpful at all.
I think stating the facts I deserve a full refund for this error
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Hi stello19 - welcome to ThePOGG.com!
Before we go any further I need to make you aware that as a UK citizen you should not be playing with nay operator who do not hold a UKGC license. Any unlicensed operator accepting your play is breaking UK law.
Moving on, I've reviewed the Evobet site and can confirm that their terms and conditions cannot be found on the mobile version of their site. Further more, on both desktop and mobile versions of the site not only can UK be selected as an address option, but it is automatically populated into the form as can be seen below when accessing from the UK:
So not only are mobile users not able to access the terms and conditions at all, the registration form actively encourages registrations from a country the operator supposedly prohibits.
We will contact the operator, but before we do can you confirm what you were betting on?
Thanks,
ThePOGG