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Evobet – registered from a restricted country.

Ruling

Found for the Player - Evobet's registration form actively encourages sign-ups from restricted countries and their terms and conditions were not available.

Read our Evobet Casino Review.

Player's Complaint

Evobet state in there terms and conditions that a user/member from United Kingdom would not be able to create an account On their mobile casino site (https://m.evobet.com). I did not know this when I registered as the terms and conditions are nowhere to be found on the website but also when registering asksyou what country you live in/Are from which it shouldn't allow you to select United Kingdom considering players from United Kingdom are not allowed to make an account.

Evobet then went on to allow me to to make multiple deposits even though I'm a United Kingdom resident and using a visa/debit card from the United Kingdom. I then started reading reviews about the website as I wasn't impressed with the site pay out percentage to then find out that they don't allow players from United Kingdom to make an account. I then had to use a search engine(google) to find evobets terms and conditions which are only on their desktop/computer website (https://www.evobet.com) happen to be on a completely different website. So having found all this out I then contacted their live online support who basically said cannot issue refund was your fault for making an account from United Kingdom please read terms and conditions and wasn't very helpful at all.

I think stating the facts I deserve a full refund for this error

Read the casino review

9 Responses

ThePOGG
Oct 08, 2018

Hi stello19 - welcome to ThePOGG.com!

Before we go any further I need to make you aware that as a UK citizen you should not be playing with nay operator who do not hold a UKGC license. Any unlicensed operator accepting your play is breaking UK law.

Moving on, I've reviewed the Evobet site and can confirm that their terms and conditions cannot be found on the mobile version of their site. Further more, on both desktop and mobile versions of the site not only can UK be selected as an address option, but it is automatically populated into the form as can be seen below when accessing from the UK:

So not only are mobile users not able to access the terms and conditions at all, the registration form actively encourages registrations from a country the operator supposedly prohibits.

We will contact the operator, but before we do can you confirm what you were betting on?

Thanks,

ThePOGG

stello19
Oct 08, 2018

I was betting on casino slot games quite a few different ones

ThePOGG
Oct 10, 2018

Hi stello19,

Can you tell us the names of the games you were playing - this may make a difference to the parties we will contact.

Thanks,

ThePOGG

stello19
Oct 11, 2018

Lucky Leprochan, Spartan warrior,Book of dead,ditches of RA,300 shields,releases ditches,I think that was soon if the games I played

ThePOGG
Oct 12, 2018

Hi stello19,

No NetEnt games?

Thanks,

ThePOGG

stello19
Oct 12, 2018

No that I remember I don't think they have any netent games

stello19
Oct 12, 2018

Has any progress or cantact been made with evobet.com yet?

stello19
Oct 20, 2018

Hello..?

ThePOGG
Nov 08, 2018

Hi stello19,

We've had a discussion with Evobet regarding this issue. They acknowledge that the mobile version of their site did not provide links to their terms and conditions prior to our contact. However they are still insistent that their terms and conditions should apply and will not change their position.

It should be noted that their registration for continues to automatically populate UK details (both country location and international code for phone numbers) and account registrations from the UK are still actively functioning.

We absolutely disagree with the operator's position here. It is a trivial matter to set registration forms to prevent UK addresses from being accepted and the lack of terms and conditions links on their mobile website means that the document that potentially could have provided the information regarding this restriction was unavailable to you. In effect this system allow them to actively accept registration from countries that they prohibit, retain losses and refuse to pay wins. This is unquestionably rogue behaviour.

Unfortunately at this state I have no reasonable expectation of Evobet changing their position in the foreseeable future.

What we will be doing on the back of this complaint is Blacklisting Evobet and any other operators associated with the company that owns them and reporting them to the UKGC for the further investigation.

Sorry we could not be of further help!

ThePOGG

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