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Evospin - First Steps


Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our EvoSpin Casino Review.

Player's Complaint

Dear MGA & ThePOGG

This complaint is about (N1 License)

To begin with i have already asked to refund my deposited €2060 and I wouldn’t make a complaint. I have those words black on white in e-mail documentation. Till this day I haven’t got my refund so therefore i am taking more actions.

If is refunding my €2060 in these next days i am more then happy to withdraw my complaint and leave everything behind.


Evospin has have taken many deposits from me, around the €10K in total. Games are being played while the RTP isn’t being reached at all.

Never had my options on for newsletter or that I allowed them to contact me while i did receive a special ‘vip’ service e-mail. I had to keep depositing large to receive a low ‘bonus’ and if I didn’t I wouldn’t get a bonus.

Account is closed, while i try to log in it says that the account is closed per users request while I haven’t requested anything. When emailing them they said “ Since we work under N1 license, when you close an account due to gambling problems, then all the accounts across the license are closed as well.” That system works very good, NOT, so it is normal to know this information but first let someone upload 10K Euro and then close its account due those rules? That’s just illegally taking money from someone and close their account as soon as possible with that reason when they don’t deposit anymore.

They also failed hard in KYC service. My documentation wasn’t even received and stayed pending for a long time while they asked twice for me to ‘do it’ and upload it while it was already done. They failed even to check. When they asked me to do a test they didn’t even bother doing anything with the details and when again they asked and I replied that i failed they still didn’t do anything. I even deposited again after without any problem.

N1 isn’t even legally providing in The Netherlands and shouldn’t even allow customers to create a account from Dutch players in the first place.

I would like this casino and their staff to be inspected. And i am claiming back the small part that has been deposited on February 24th. (€2060)

Everything has been documented by myself from e-mail conversation to website screenshots with information.

Firstly this claim will be in your hands but i have also contacted the Malta Police whenever this isn’t being seriously investigated i will go on and place every piece at their desk. No matter what will happen there, i will also contact the Dutch authorities and take legal actions with a lawyer if this claim of €2060 isn’t being taken seriously / isn’t ending in a resolution.

Let me know what you may need and I’ll be ready to provide documents.

Read the casino review

1 Responses

User icon
March 12, 2023

Hi mikeey - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Your submission contains a large list of different issues. We'll address these individually and in the order you raised them.

RTP - you appear to have a fundamental misconception regarding how RTP functions. The RTP of any game, or any casino overall, is not a guarantee that your results will match the RTP. RTP figures are derived from millions of rounds of play. In the shorter term, some players will win and have results above the RTP whilst other players will lose more than expected and end up beneath the RTP. In fact, given that so much of the RTP of slots games is tied up in rare big wins, far more players will end up below the RTP figure to balance out the bigs wins experienced by a few players.

Promotional Communications - The opt in for this is a check box on the registration form, just above the check box confirming agreement to the terms and conditions. Unless you explicitly remember not checking this field, it's almost certain that you will have opted in at this point.

Bonuses - You did not "[have] to keep depositing large". If you were unhappy with the bonus being offered you did not have to deposit anything. If you did decide to deposit to get a bonus that is a choice.

Account Closure - Depending on the nature of a closure request, specifically if it relates to gambling addiction, the operator may be required to close any accounts you have across their whole license. However, the operator are also required to intervene and impose account closures if they believe there is sufficient evidence to demonstrate that you may not be in control of your play. Unless there were funds in your account at the time that your account was closed, there would be no grounds for us to contest a refund on this basis.

KYC - The Maltese regulations do not require an operator to prevent deposits while the KYC process is being completed, only prevent withdrawals until it is completed.

Netherlands - as is detailed in our complaints FAQ, we do not pursue claims based on lack of local license. If your own government cannot enforce their laws, there is no possibility that we can.

Based on what you've submitted, sadly I cannot see grounds for a valid complaint nor how specifically you arrived at the figure you are asserting should be returned. There would need to be something more substantive before we could build a case for the return of funds.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.



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mikeey consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Evo Spin
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 7, 2023

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