Evospin - First Steps

Hi mikeey - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Your submission contains a large list of different issues. We'll address these individually and in the order you raised them.

RTP - you appear to have a fundamental misconception regarding how RTP functions. The RTP of any game, or any casino overall, is not a guarantee that your results will match the RTP. RTP figures are derived from millions of rounds of play. In the shorter term, some players will win and have results above the RTP whilst other players will lose more than expected and end up beneath the RTP. In fact, given that so much of the RTP of slots games is tied up in rare big wins, far more players will end up below the RTP figure to balance out the bigs wins experienced by a few players.

Promotional Communications - The opt in for this is a check box on the registration form, just above the check box confirming agreement to the terms and conditions. Unless you explicitly remember not checking this field, it's almost certain that you will have opted in at this point.

Bonuses - You did not "[have] to keep depositing large". If you were unhappy with the bonus being offered you did not have to deposit anything. If you did decide to deposit to get a bonus that is a choice.

Account Closure - Depending on the nature of a closure request, specifically if it relates to gambling addiction, the operator may be required to close any accounts you have across their whole license. However, the operator are also required to intervene and impose account closures if they believe there is sufficient evidence to demonstrate that you may not be in control of your play. Unless there were funds in your account at the time that your account was closed, there would be no grounds for us to contest a refund on this basis.

KYC - The Maltese regulations do not require an operator to prevent deposits while the KYC process is being completed, only prevent withdrawals until it is completed.

Netherlands - as is detailed in our complaints FAQ, we do not pursue claims based on lack of local license. If your own government cannot enforce their laws, there is no possibility that we can.

Based on what you've submitted, sadly I cannot see grounds for a valid complaint nor how specifically you arrived at the figure you are asserting should be returned. There would need to be something more substantive before we could build a case for the return of funds.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Thanks,

ThePOGG