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EvoSpin - The casino manipulates and refuses to transfer my rights and money


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Evospin Casino Review.

Player's Complaint

I transferred many amounts from my bank account to the casino to play, and when I recovered the losses, I asked the casino to transfer the amount (4550 Euro).. But every time I ask the casino about the transfer and when will the transfer (my money / my rights) be transferred, I do not receive a response.

They always try not to reply or transfer my money!!, they even say in the customer service department that I must to communicate (via WhatsApp) with a woman name (Rose) !!.. Something very strange is happening… Even the phone number on the Evosoin Casino page (not working!!) Please help me get my money back from the casino…

Read the casino review

3 Responses

User icon
September 17, 2022

Hi vip1299 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the communications you have received from the operator addressing the reasons that your withdrawal was cancelled.



User icon
September 24, 2022

Hi vip1299,

I'm following-up on the above?



User icon
October 1, 2022

Hi vip1299,

If we haven't heard from you by Friday the 7th of October we will assume you no longer need our assistance and close this complaint.



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vip1299 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 16, 2022

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