Found for the Player - Exclusive Bet have refused to discuss any aspect of this case and as such we have no choice but to find this case in favour of the player.
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First, thank you for reviewing this. This is what has happened:
I have deposited some money to exclusivebet via Neteller. After some winning I was limited as many of the casionos does. My balance has varied much, and I have often cancelled them afterwords. I tried first to make a withdrawal and was asked to send in documentations, and got them approved. A picture of my drivers lisence and also a bill to confirm my home adress and I got an email on friday the 23rd of February where they confirmed my account had now been verified.
So on saturday 24th of frebruary i made 5 withdrawals on 8000 NOK each. (40.000) to Neteller, because they didn't approved a withdraw over 9600. I talked to exclusivebet on monday 26th and they confirmed that my withdrawal would be processed in two businessdays and most likely to be sent on wednesday (28th of february). I contacted them again today on the 27th to make sure that everything is okay and my accout is now closed.
I contacted them on their chat and they told me that my account had been closed because of suspicious action. I havn't done anything wrong, but they won't give me details. Case closed. I write to you in hope that you can help me. I will send a screenshot from the mail, telling me that my documents have been verified, as well as todays chat with them. Looking forward to hearing from you. Thank you.
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Exclusivebet - closing account
Posted by LSlettebo
February 28, 2018
LSlettebo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 28, 2018