Exclusivebet - closing account

Ruling

Found for the Player - Exclusive Bet have refused to discuss any aspect of this case and as such we have no choice but to find this case in favour of the player.

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Player's Complaint

First, thank you for reviewing this. This is what has happened:

I have deposited some money to exclusivebet via Neteller. After some winning I was limited as many of the casionos does. My balance has varied much, and I have often cancelled them afterwords. I tried first to make a withdrawal and was asked to send in documentations, and got them approved. A picture of my drivers lisence and also a bill to confirm my home adress and I got an email on friday the 23rd of February where they confirmed my account had now been verified.

So on saturday 24th of frebruary i made 5 withdrawals on 8000 NOK each. (40.000) to Neteller, because they didn't approved a withdraw over 9600. I talked to exclusivebet on monday 26th and they confirmed that my withdrawal would be processed in two businessdays and most likely to be sent on wednesday (28th of february). I contacted them again today on the 27th to make sure that everything is okay and my accout is now closed.

I contacted them on their chat and they told me that my account had been closed because of suspicious action. I havn't done anything wrong, but they won't give me details. Case closed. I write to you in hope that you can help me. I will send a screenshot from the mail, telling me that my documents have been verified, as well as todays chat with them. Looking forward to hearing from you. Thank you.

Best regards

[EDIT]

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