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Expekt - Casino won't pay winnings

Ruling

Resolved - Expekt Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Expekt Review.

Player's Complaint

I played on Expekt casino and I won 400€, but my account got diasbled and they didn't tell me reason. First they said I have given missleading information for them and next they said i have multiple accounts, but i'm sure these are false accusations. One reason could be that they didn't accept Å in my last name so i put O there, but i'm not sure about that. Anyways they aren't gonna pay my winnings or refund my deposits 200€.

Read the casino review

4 Responses

User icon
ThePOGG
November 6, 2020

Hi casinolassi - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2021

Hi casinolassi,

Our understanding is that your balance has been reinstated. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2021

Hi casinolassi,

I'm following-up on the above?

Thanks

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi casinolassi,

If we haven't heard from you by Friday the 29th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

casinolassi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Expekt
  • United Kingdom Gambling Commission
  • Betclic Everest (Gibraltar) Limited

November 6, 2020

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