Eypobet

VISA

Hi chocoladesjakie - welcome to ThePOGG.com!

Firstly - apologies for the delays - I've been attending a conference with limited time/internet access.

Has this issue been resolved? If not can you confirm what bet size you were placing when you were playing?

Thanks,

ThePOGG

Hi chocoladesjakie,

I've received your email confirming that you were wagering €14/spin. Having reviewed EypoBet's terms these wagers would be in violation of the below term;

<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">8. Until the requirements of any active Casino bonus have been met, the maximum bet that can be placed in any Casino game is €7.50. This includes double up wagers after the game round is completed (such as wagering winnings from X game round on red/black). Placing a bet higher than the amount results in forfeiting the bonus itself as well as any winnings (cash and bonus) from the time the bonus was activated. Casino includes slots, table games, games, scratch cards and live casino.</blockquote>

Regarding your claim that this term was added subsequently, I've looked through the terms and conditions monitoring service I use which does not track this page, WayBackMachine, which does not have a copy of this page and I've looked at the Google cache of this page, dated the 16th of January which shows this term in its current form. Unless you have some supporting evidence to validate the claim that the term was added subsequent to your play on the 10th of January, I've no way of proving this claim.

ThePOGG

Hi chocoladesjakie,

I've received your email with the attached screenshot.

The bonus you list as having claimed is dated for the 12th of January not the 10th. Is that correct?

Also have you received any further similar promotional emails from after the 13th of January? These would be useful.

Thanks,

ThePOGG

Hi chocoladesjakie,

Yes I am still pursuing this issue. I agree that the email documentation strongly supports the conclusion that the terms were changed after you played. The reason you have not heard from me is that I have not had a response from Eypobet yet.

ThePOGG

Hi chocoladesjakie,

I've just made my third and final attempt to contact them directly and if I don't get anything back I'll contact their regulator.

Thanks,

ThePOGG

Hi chocoladesjakie,

I've had a response from Eypobet regarding your issue.

They agree your case is absolutely legitimate and have stated that they do intend to pay you. They are experiencing some technical issues that are affecting making payouts to a fair number of players and are working to resolve these issues just now.

I wanted to give you the good news quickly. I'll now be reverting to them to see if we can find out a rough time frame within which you can expect you payment.

ThePOGG

Hi chocoladesjakie,

Unfortunately I haven't had any further information from Eypobet. I have been pursuing them regarding another player complaint at the same time and they appear to have become non-responsive. 

I've given them a deadline of this Friday to get back in contact.

Thanks,

ThePOGG

Hi chocoladesjakie,

I have now managed to re-establish communication with Eypobet.

They've expressed their apologies and have offered assurances that even if I close the complaint as 'non-payment' they will get your funds to you as quickly as they can. My understanding is that they've lost some key team members recently and accessing certain facilities has become difficult and is causing substantial delays in processing payments.

While I understand how frustrating this will be for you, I'm sure you'd agree with me that receiving your money late is FAR better than not receiving it at all. As such I'm going to hold this complaint open for the time being and hopefully we'll make some progress next week.

Thanks,

ThePOGG

Hi chocoladesjakie,

I've received feedback from EypoBet. They seem to be having some issues dealing with Skrill at the present time and someone should contact you in the next few days to try to arrange to make payments directly to a debit card.

Keep me updated if you hear anything.

Thanks,

ThePOGG

Hi chocoladesjakie,

Can you confirm whether Eypobet has contacted you?

Thanks,

ThePOGG

Hi chocoladesjakie,

Eypobet have informed me that they have now contacted you. Can I get you to check your email and spam folders and confirm whether you've received anything?

Thanks,

ThePOGG

Hi chocoladesjakie,

Thanks for letting me know that the payment has now been processed. Please let me know when you've received your funds and I'll close this complaint :)

All the best,

ThePOGG

Hi chocoladesjakie,

Have you received your funds?

Thanks,

ThePOGG

Hi chocoladesjakie,

If I've not heard back from you by Friday the 17th of April I will assume that you've received your funds and close this complaint.

Thanks,

ThePOGG

Hi chocoladesjakies,

Thanks for confirming that you've received some of the balance. I'll hold this complaint open until you've confirmed you've received the final payment ;)

Thanks,

ThePOGG

Hey chocoladesjakies,

Have you received your final payment?

Thanks,

ThePOGG

Hi,
 
 On January the 10th I played a 200 euro deposit on Eypobet. With that deposit i got a bonus of a 100 euro's.
 
 I played the Jack and Jill slot machine and managed to run my balance op to 6870 euro's. I finished my wagering from the bonus playing the same machine and keeping the same bet size.
 
 Before I made a withdrawal I verified my account first and on January the 12th I received an e-mail that my account was fully verified. So I made 5 withdrawals of 1000 euro's (The maximum you can do per month) and hoped I would receive them soon. 
 
 But nothing happened so on January 22nd I send them an e-mail asking when they would process the withdrawals I made. This e-mail would be forwarded to their financial department and I would hear from them. Now It is 6 days later and I still have not yet received a reply from the financial department, anything from my withdrawals, my e-mails are not being answered and the live chat on their site always says there is 1 person ahead of you but you can keep waiting for hours and hours and no one will ever show up to help you.
 
 Since they are unresponsive and not willing to handle this matter with me I really hope you could be of any assistance in this matter.
 
 Regards,
 
 [EDIT]
 
 Casino username: [EDIT]
 
 Casino e-mail address:[EDIT]
 
 P.S.
 
 The casino is not in the list so I just selected the first one but the casino I have issues with is Eypobet.

Eypobet - is not paying my withdrawals and unresponsive.

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller

SpinBetter Casino NZ

Bally CH

Aristocrat UK

Bank Transfer

New Casinos UK

Locowin Casino CA

Guides

Roulette CH

Fresh Casino PE

PlayNGo DE

Nuevos casinos PE

WinsRoyal Casino NZ

VIP Casinos

New Casinos IE

CasinoVibes Casino CA

Real Money ZA

Conquestador Casino CA

Bonos de Casino PE

Konami ZA

Turbico Casino

Affiliate Edge and retroactive term changes

Slots IN

NetEnt IE

Evolve Casino NZ