unclaimed offers
Turn geo location off

Choose a country to view the site from

Currently viewing from:

United States

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Fabulous – casino refuse to pay

Ruling

Found for the Casino - The player broke Fabulous casinos maximum allowed wager by wagering on the gamble feature after the main bet had been resolved.

Read our Fabulous Casino Review.

Player's Complaint

On 18.8.15 I registered at Fabulous casino,made a deposit of 200 GBP got 100% bonus and won 5067 GBP.

Then,they sent me an email saying I will not be paid since i have opened a multiple accounts at their net. At the same day, I read an email from Hippozino casino saying my account has been closed so I made the connection.

There is no clear mention at the T&C which I have read before playing, from which I could understand I am about to do something wrong.

The on-line Gambling is a huge world,so how could I know Hippozino and Fabulous are the same net and how could I know it`s not allowed?!

BTW,if they don`t want a player to register more than one account they can simply make it impossible technically.

It does not say at the T&C that I am not allowed to open a second account at Hippozino (Or at all) and therefore they should pay me my money.

I hope you can help me or at list let know others about this casino

Thanks

[EDIT]

Email registered with the casino: [EDIT]

User name:[EDIT]

Read the casino review

3 Responses

ThePOGG
Aug 26, 2015

Hi Topof889,

I'll contact the casino and see what I can find out.

Thanks,

ThePOGG

ThePOGG
Sep 08, 2015

Hi Topof889,

I've managed to get hold of Fabulous casino who have provided me with your game history.

You state that you accepted a bonus of £200. Fabulous casino carry the following term:

"Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 5% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, confiscate all winnings and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account."

5% of £200 is £10. When you started playing the Doctor Love slots game you repeatedly wagered over this amount, including the spin where the majority of your balance was won. That being the case the voiding of your win has nothing to do with having multiple accounts.

Given that there's been a clear breach of bonus terms and conditions I'm afraid there's no grounds for me to argue for the return of your funds.

Sorry,

ThePOGG

ThePOGG
Sep 11, 2015

Hi Topof889,

I'm going to copy your response here to allow other readers to understand what's said subsequently when the report is published:

"Hi

This is the first time they use that claim.
I will paste their email with the multi-account claim at the end of this email fro you to see.
The fact that they have changed their claim should tell us a lot.
They should not be allowed to change their claim and for this only they should pay.

And about the new claim:Each Spin on Slots that I have placed was at the amount lower than 10 Pound
and only after winning a bet i was offered to double and that`s where my bet went higher and only then.
If they prohibit to do so,they should mention it clearly at their T&C.
For the moment it goes like that:"placing single bets equal to or in excess of 5% or more ".
Placing a single bet means the amount you initially place when you first click SPIN because
doubling is not PLACING a bet at any case but is a continuous act at a progressing game.
It`s an in-game decision the player is being asked for.
Therefore,even if we say they can change their claim and they shouldn`t be allowed to (like in court),yet,they should pay because there is no breach of T&C at all.

Waiting for your answer
Thank you
[EDIT]

Here is the copy-paste:

"Dear [EDIT],

After an in-depth investigation we have concluded that you have breached our terms and conditions regarding the bonus policy.

You can view our full bonus policy here: http://wxw.fabulouscasino.com/home/info/bonus

Please be advised that after a thorough check into your withdrawal and account we have noticed that you have opened multiple accounts with our Network in order to receive our deposit bonuses.

As per our Bonus policy section 2.10 In the event that FabulousCasino deems that a participant has executed any act in bad faith in relation to this offer and/or tried to abuse this offer, such participant shall be excluded from this offer and therefore become ineligible to receive the Complimentary Bonus; such ineligibility may be determined and the Complimentary Bonus (and any winnings gained from the use of the Complimentary Bonus) withheld or revoked, even after the participant’s account’s award of the Complimentary Bonus.

Also as per our General Bonus Policy states: “We reserve the right to withdraw any promotion, bonus or special offer at any time. In the event that we believe you are abusing or attempting to abuse a bonus or other promotion, or are likely to benefit through abuse or lack of good faith, then we may, at our sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account.”

Therefore your balance and winnings will be voided and you will be credited the amount of 200 GBP, the total amount of your deposits at FabulousCasino

Thank you very much for your understanding and cooperation.

Best Regards,

[EDIT]
FabulousCasino
Security and Verification Department"

I'm afraid I can't agree with anything in your response. Whether or not the casino gave you correct information regarding why they weren't paying changes nothing. If you broke a rule you broke a rule. That's the bottom line. It may have been poor customer support not to give the correct reason in the first place, but many operators do this when it comes to multi-accounting/bonus abuse cases as they simply don't want to discuss the details of the issue.

If you exceed the maximum bet there's nothing I can do to help you.

As to the bet itself and the gamble feature:

Firstly from the game history I've received it appears that you bet 16 credits on the main spin (or won 16 credits) then proceeded to you the gamble feature to run this up with 8 winning rounds to a balance of 4096. That means that by the end you were wagering 2048 on a single wager. It is possible you had a significant win on the main game first then chose to gamble it, but the last gamble would still have to be that high to result in the win that was created.

The issue here is that whether you like it or not the gamble feature is an entirely separate bet. This is an additional wager that you make at the end of the round of play. Unlike Roulette where all wagers placed at the start of the round and are based on a single event, or Table Poker and Blackjack games where additional wagers can be placed within the same round that are dependent on the same event, the gamble feature is dependent on an entirely separate event.

Aside from the fact that you are asked whether to gamble or not, this bet is analysed separately. For example, if I was looking to determine whether a Video Poker game was performing fairly I would analyses the main game and the gamble feature separately. You can see an example of this here - http://thepogg.com/skybook-cheating-video-poker-amigotechs-software/

Even if we were to consider the gamble feature part of the round, the bets would the be cumulative for the round as it's the TOTAL amount bet in a single round of play that is restricted. So your bet would look something like 16+32+64+128+256+512+1024+2048 = 4080.

I understand your frustration with this situation but you have broken the rules and there is no legitimate argument for the return of your winnings.

My recommendation for the future would be to be careful when using the gamble feature as this type of activity is always going to attract a lot of attention to your account.

ThePOGG

Leave a Reply

You must be logged in to post a comment.