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Fair Go - Lost 2550 because I used a bonus well having a balance


Found for the Player - Using subsequent bonus contract violations to void winnings from previous bonuses is not a fair or acceptable practice.

Read our Fair Go Casino Review.

Player's Complaint

I have lost 2500 during the withdrawal process because I used a bonus well having a balance above 1$aud was sent this email please help

Thank you for your patience regarding your withdrawal of $2,500.00 via Bitcoin.

While reviewing your account we've noticed that the following rule was broken:

A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.

By redeeming coupons on top of your positive account balance you've broken the above stated rule. We have denied your withdrawal, voided your winnings and your bonus.

Please note your deposit of $ 100.00 has been credited back to your casino account to try your luck once more on our latest games.

Kindly have a look at the casino Terms and Conditions to avoid breaking any of our rules in the future which may result in your winnings being voided

Should you require any further information or assistance, please feel free to contact us.

Yours sincerely,

Read the casino review

1 Responses

User icon
February 22, 2022

Hi huebede - welcome to!

Unfortunately there is nothing we can do to help you. While we would broadly agree with you that using a violation on a current bonus to invalidate historically compliant winnings is non-valid, having discussed this issue with this group on a number of occasions they will not change their position.

Sorry we could not be of more help,


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huebede consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fair Go

February 22, 2022

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