Found for the Player - FairGo casino are still requiring that players return written self exclusion requests before actioning a self exclusion request. In this instance they decided to give the player the 'benefit of the doubt' regarding a non-received form but selectively decided which deposits would be returned based on the method of deposit.
Read our FairGo Casino Review.
ello I sent a request for self exclusion they closed my account an then week later allowed to reopen I wasted even more money an ask them they are not allowed to reopen my account.they said I was supposed to fill out the form bit I didn't get any form to fill out so they sent me one to fill out an closed my account for good I got a refund of only $80 because they breached the terms but alot more deposit s then $80 I went on chat an they said that paysafe is non refundable I said they breached the terms so I should get a refund for all the deposits I made after I request my account to be closed for self exclusion an they have just being saying all different things making up rules as they go I had to keep repeating what has happened each time I speak to someone I've caught them out lying just so they don't have to refund me anymore money or get into trouble I should get a refund for all the deposits made with paysafe as well sense they allowed me to open up my account again with any warning I had to fill out forms an send them back do I didn't know
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Missy32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 12, 2019