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FairGo - I have never heard of max bet while playing a play through before and now I forfeit my winnings why!??!?

Ruling

Found for the Casino - This player has confirmed that they have breached the max bet with a bonus rule. As such there is nothing we can do to help them.

Read our FairGo Casino Review.

Player's Complaint

Hi i played a bonus and won a mega jackpot, my total winnings was $12000. I have never heard of the max bet while playing a play through for a bonus, even when I have spoken to casino staff, they have failed to mention there is a max bet of $10 when playing a bonus through play through, and now I have forfeited my winnings, And I only get a payout of $2500, when i still had $6113.64 in my online account.. but now I have only the withdrawl of $2500, there is no where that actually stands out and clearly stipulates that there is a max bet other than going into the full terms and conditions. When all you want to do is play and it's so much reading to do, I don't see why I have to forfeit my $6113 winnings when all I was playing over was $2.25 over the $10 limit. I'm just wanting some help please help me

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1 Responses

ThePOGG
September 18, 2019

Hi xxcassxx - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this situation. Where you accept a bonus you are agreeing to abide by the terms and conditions associated with that bonus. If you have placed wagers that exceed the maximum allowed while playing with a bonus the operator are within their rights to consider the bonus contract void and reset both parties to starting positions.

Sorry we cannot be of more help.

ThePOGG

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xxCassxx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fair Go

September 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.