Fairway Bets - Non withdrawal

Ruling

Resolved - FairwayBet.net have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

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Player's Complaint

This casino has withheld my funds for a month. They have now ceased contacting me and when they did it was generic and and unhelpful. A couple of weeks ago they noticed that I had updated my credit card. This was done about 6 mo nths ago but it was just an excuse to hold up the withdrawal. I complied and sent my credit card/banking information. I was advised this would take 1-5 business day and I would receive an email. On the 6th day I had no reply so messaged for an update. The next day I was advised that it had been accepted but no formal email was received. I was then advised that it would take 1-5 business days for withdrawal. I have received funds before by EFT before and it takes a day. Now it has been over 5 days and they will just not reply. I have a withdrawal that was requested nearly four weeks ago and none requested but not approved 3 weeks ago. The withdrawals are $1280 and $1140. This is causing me stress and anxiety during these hard times. I feel lost this casino is ripping me off and I have nowhere to turn to.

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5 Responses

ThePOGG

October 2, 2020

Hi jmact1 - welcome back,

I'll contact the operator and see what we can find out for you.

ThePOGG

jmacht1

October 24, 2020

I have heard form the operator and they wanted to call me for security. I received this call and was given some reason for the call mainly money laundering and asking if I was a professional gambler which I find ridiculous and they did let slip that I have won more money than deposited so I think this is the real reason. I was advised it would be two weeks to review the call so after two weeks I contacted them and was advised another two weeks. I think they are just waiting for the time to expire that I can talk to my bank. This has got me so emotional that a customer has no rights when a casino decides they don't want to pay. The Curacao gaming authority don't even get back to you. Absolute disgrace that this can happen.

ThePOGG

November 1, 2020

Hi jmacht1, Our understanding is that your account access has been restored. Can you check and confirm? Thanks, ThePOGG

ThePOGG

November 8, 2020

Hi jmacht1,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

November 16, 2020

Hi jmacht1,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG