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Fairwaybet.net - wont send withdrawal

Ruling

Found for the Player - Fairwaybet have closed their business without paying players. They assure that they will reopen and pay but provide no timeline.

Read our Fairway Bet Review.

Player's Complaint

Hi,

I am awaiting 2 withdrawals to hit my account since 5th August 2020, one for €1500 and the other for €1700

Initially they said there was a security block on my account, I received a phone call and after a period of 4 weeks I was informed that all was good and I can expect my funds in 3 to 10 working days.

Since then, I have been told numerous times that all looks good, my withdrawals will be on the way very soon

Needless to say, still no funds received

I should mention that I have received withdrawals from them in the past, yes they have been delayed, but by 6 weeks rather than 6 months.

Other excuses have been

1. business is temporary closed for upgrades (Nov to Feb)

2. As a result of the closure, they have over 8000 withdrawals to process manually

3. My withdrawals have been made priority

I have received six different dates that money will be in my account for, the latest was Feb 15th. I contacted them again and they gave me the usual The withdrawals are authorised and on the way, please allow 3 to 10 days

I contacted them three times since asking them to confirm that money has left their account, and they have ignored these emails.

I would appreciate any help at all with this, the amount of stress this is causing is unbelievable.

Read the casino review

10 Responses

User icon
ThePOGG
February 24, 2021

Hi thecutter101 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thecutter101
February 24, 2021

Thank you

Much appreciated

User icon
thecutter101
February 25, 2021

Just an update, I received the below email yesterday.

Thanks for your email. Please be advised that the business is still temporarily closed and as a result there are many delays. We sincerely apologize for this and look forward to the grand reopening.

Your withdraws have been authorized and you should be receiving them at any moment. Please be advised that there may also be delays by the accepting bank.

If you do not receive the funds soon, please contact us.

Let’s see how this one plays out

User icon
thecutter101
February 27, 2021

Further update

Another received email....

Please check your account again and confirm. If you still do not receive the funds in the next 3 business days please contact us back by replying to this email and we will urgently investigate.

Still nothing in my account, 3 business days runs until Wednesday 3rd March

User icon
thecutter101
March 3, 2021

Another update...

Its 3 business days later and still no funds received as expected

I have emailed them again as per previous email

User icon
thecutter101
March 4, 2021

Reply from my email below

Thanks for your email. I have forwarded your query to another department to investigate. Please standby for an update...

This generally starts another cycle saying I can expect payment in 3-10 days its just consistantly going around in circles for 7 months now.

Really appreciate anything you can do to help

User icon
thecutter101
March 8, 2021

Email received below

Thanks for your email. There is no update yet. Will get back to you after the payment trace is conducted by the payments department.

More delaying tactics

User icon
thecutter101
March 14, 2021

Further email received yesterday

Thanks for your email. We are still awaiting an update from another department on your query. As the business is temporarily closed things are much slower than usual and everything is operating at a very mimimim capacity during this time and delays are to be expected. We apologize for any inconvenience and look forward to serving you again soon. Please standby it shouldnt be too much longer.

User icon
ThePOGG
March 14, 2021

Hi thecutter101,

Fairwaybets have informed us that they have closed their business and no further payments will be made until they reopen.

This is obviously totally unacceptable, but I'm afraid there is nothing that we can do to force the operator's hand.

Sorry we couldn't be of more help.

ThePOGG

User icon
thecutter101
March 14, 2021

No problem I really appreciate your help

Disgraceful that they can operate like this

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Agreement

thecutter101 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fairwaybet.net
  • Green Hill Enterprises Ltd

February 24, 2021

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