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Fans Bet - Account restricted

Ruling

Found for the Player - Fansbet has informed us that they will not cooperate with this service to manage player complaints.

Read our FansBet Review.

Player's Complaint

2 months ago I deposited €35 but was limited without even betting, so I tried to withdraw the money.

I was uploading the docs when, from one day to another I couldn't login, received the message ''Your account was restricted''.

Tried to chat with the support many times but they never solved my issue.

I just want my deposit back (€35)

Read the casino review

2 Responses

User icon
thepogg
January 6, 2022

Hi ElenaGilbert - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
January 15, 2022

Hi ElenaGilbert,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS.

Sorry we could not be of further help.

ThePOGG

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Agreement

ElenaGilbert consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fans Bet
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Viral Interactive Ltd

January 5, 2022

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