Fans Bet - Account Restricted
Ruling
Found for the Player - Fansbet has informed us that they will not cooperate with this service to manage player complaints.
Read our Fansbet Casino Review.
Player's Complaint
November 2021 I deposited €31 in my account and started betting in sports. After a while I was with €135, then, suddenly, when I tried to login, received the following message ''Your account has been restricted'' (I have the print if necessary). Tried numerous times chatting with support and they always kept saying the same ''I'll check for you and send you an email with the details as soon as possible''.
It's been almost 2 months since the first time the support told me that and I still didn't receive any email, so today I contacted the support again and explained the issue and told them that if the problem will not be solved, I'd create a claim, yet they didn't seem to care.
That said, all I want is at least they money that I have there (135€).
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Hi Tristan - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG