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Fans Bet - Account Restricted
Ruling
Found for the Player - Fansbet has informed us that they will not cooperate with this service to manage player complaints.
Read our Fansbet Casino Review.
Player's Complaint
November 2021 I deposited €31 in my account and started betting in sports. After a while I was with €135, then, suddenly, when I tried to login, received the following message ''Your account has been restricted'' (I have the print if necessary). Tried numerous times chatting with support and they always kept saying the same ''I'll check for you and send you an email with the details as soon as possible''.
It's been almost 2 months since the first time the support told me that and I still didn't receive any email, so today I contacted the support again and explained the issue and told them that if the problem will not be solved, I'd create a claim, yet they didn't seem to care.
That said, all I want is at least they money that I have there (135€).
2 Responses
Hi Tristan,
Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.
All we could suggest is contacting the operators ADR, IBAS.
Sorry we could not be of further help.
ThePOGG
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Agreement
Tristan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Fans Bet
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Viral Interactive Ltd
January 3, 2022
Hi Tristan - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG