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FansBet - Account closed

Ruling

Found for the Casino - This player has played a game that is prohibited by the terms of the bonus they accepted. As such there is nothing we can do to help them.

Read our FansBet Review.

Player's Complaint

Hi I recently received a bonus from fans bet.

I had a £200 bonus from £10 deposit which I had to wager 95 x.

I completed the wagering with about £900 winnings but lost it down to £727.

I went to sign in to my account today and it was closed.

Contacted support and they said I breached the conditions of the bonus by playing and winning on starquest game.

All games that you were not allowed to play would not launch as when you opened the game it said deposit,so clearly you were allowed to play this game in bonus money.

Also they said they have refunded my deposit to my bank.

Not happy with this as I feel I have played to the terms and conditions of the bonus.

If you could help with this matter it would be much appreciated thanks.

Read the casino review

1 Responses

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ThePOGG
October 1, 2019

Hi jamesyboyhail - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this case. The Fansbet terms read as follows:

"Bonus play on the following slots is prohibited: All Megaways Slots, Dead or Alive, Blood Suckers, Eggomatic, Energoonz, Pimped, Gemix, Immortal Romance, Castle Builder, Ragnarok, Forsaken Kingdom, Tomb Raider, Peek-A-Bo, Twin Spin, Book of Dead, Joker Pro, Mega Moolah, Steam Tower, Secrets of Atlantis, Reel Rush, Berryburst Max, Dead or Alive 2, Playboy, Firefly Frenzy, Wild Falls, Raging Rhino Megaways, Gem Rock, Dark Vortex, The Dog House, Ruby Casino Queen, Mystery Joker 6000, Jurassic Park, Hugo 2, Moon Princess, Queens day Tilt, Viking Runecraft, Rise of Merlin, Gold King, Cash Vandal, Game of Gladiators, Raging Rex, Golden Caravan, Lara Croft, Wild Circus, Reactoonz, Jurassic Giants, Six Acrobats, Dwarf Mine, Dragonz, Flaming Fox, Jack and the Beanstalk, Sweet Alchemy, Matsuri, Seasons, Vikings go to Hell, Terminator 2, Snowflakes, Golden Colts, Planet Fortune, House of Doom, Rockability Wolves, Deco Diamonds, Rich Wilde, Tiki Fruits, Contact, Break Da Bank, Little Devil, Golden ticket, Triple Dragons, Royal Masquerade, Niagara Falls, Persian Fortune, Diamond Empire, Lion Dance, Cinderellas Ball, Lucky Halloween, Snow wild and the seven features, Halloween, Three Kingdom, Jackpot Raiders, 300 Shield Extreme, Hit It Big, Mighty kong, Extra Chilli, Holy Diver, Queen of Ritches, White Rabbit, Halloween Jack, Scudamore’s Super Stakes, Prime Property, Beautiful Bones, Crystal Sun, Book of Oz, Star Quest, Extra Juicy,Da Vincis Treasure, Beautiful Bones, Reel Heist, Subbuteo, Vampire the Masquerade, Wolf Hunter, all Retro Reel slots, Le Kaffe Bar, Magic of Sahara. Wagering on any of these slots will lead to bonus cancellation and associated winnings being confiscated."

If you have played Star Quest with a bonus you have violated this term and as such the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

Sorry we cannot be of more help.

ThePOGG

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Agreement

jamesyboyhail consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fans Bet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Viral Interactive Ltd

October 1, 2019

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