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Found for the Casino - This player has played a game that is prohibited by the terms of the bonus they accepted. As such there is nothing we can do to help them.
Read our FansBet Review.
Hi I recently received a bonus from fans bet.
I had a £200 bonus from £10 deposit which I had to wager 95 x.
I completed the wagering with about £900 winnings but lost it down to £727.
I went to sign in to my account today and it was closed.
Contacted support and they said I breached the conditions of the bonus by playing and winning on starquest game.
All games that you were not allowed to play would not launch as when you opened the game it said deposit,so clearly you were allowed to play this game in bonus money.
Also they said they have refunded my deposit to my bank.
Not happy with this as I feel I have played to the terms and conditions of the bonus.
If you could help with this matter it would be much appreciated thanks.
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FansBet - Account closed
Posted by jamesyboyhail
October 1, 2019
jamesyboyhail consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 1, 2019
Hi jamesyboyhail - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this case. The Fansbet terms read as follows:
If you have played Star Quest with a bonus you have violated this term and as such the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.
Sorry we cannot be of more help.