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Fast Pay Casino – Refusal to pay my withdrawal request

Ruling

Found for the Casino - Multiple accounts have been opened from the device this player has used in breach of terms and conditions.

Read our Fast Pay Casino Review.

Player's Complaint

I opened an account with fastpay casino in April 2020, playing and depositing at the casino weekly.

On August 19th I made a withdrawal request and my account was shut immediately. I wasn’t even asked for any details to verify myself and my account it was simply blocked and I’ve been unable to log into my account since.

The deposit I made with what winnings I made and wanted to withdraw I didn’t receive any bonus on my $25 deposit.

They have accused me of having a duplicate account, so I therefor I sent them all relative information and ID verification of who I am and my address , and banking details I had deposited with!

I have adhered to the casinos terms and conditions

I have always played there casino

With

My laptop I own

My Wifi internet that I pay for

At my home where only I over the age of 18 live in my home.

I’ve only ever deposited with my bank card

Only ever opened 1 account and only ever played that account.

The casino would know I’ve played at the same IP the same device, since and when I opened my account in April 2020.

Later down the track I soon found out that at some point my laptop was taken and used without my consent or knowledge intact sometime in the weeks prior to me winning and they had intact logged into the fastpay account with my laptop.

I got in touch with this person with the person that took and used my laptop , and they informed me that they still have there account open and active . So then I got onto the casino to understand why only my account has been blocked considering I’ve done absolutely nothing wrong, and they have told me that since my account was opened second I am deemed to have the duplicate account. This other person who actually has violated the casinos terms and conditions and taken my laptop without my consent and whilst I was sleeping not even aware that it had been taken.

I’ve adhered to the casinos terms and conditions throughout playing there casino , I’ve asked for all login history and deposit history , the casino have refused to supply that and most times the casino disconnect me when trying to chat I’ve asked for a number I can call several times and they have told me there isn’t any and the decision is final. I’m hoping you can help me resolve this and have my account reopened with my $10,000 returned to me. I’m absolutely devastated and upset I’d been loyal playing player at their casino and how they could just take my money it’s absolutely wrong!

Read the casino review

1 Response

ThePOGG
Jan 07, 2021

Hi tigerbaby086 - welcome to ThePOGG.com!

Sadly there is nothing we can do to help you in this instance. The Fast-Pay Casino terms of use are as follows:

"Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance."

If a second account has been opened from your device this puts you in violation of your term.

The security of your device is your responsibility. Your issue in this instance is with the person who used your device without permission, not the operator.

Sorry we could not be of more help.

ThePOGG

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Agreement

tigerbaby086 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fast Pay
  • Curacao eGaming
  • Direx N.V.

January 6, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.