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Fastpay Casino - Account closure


Found for the Casino - This player has opened multiple accounts, which is a clear breach of operator terms of use. As such there's nothing we can do to help them.

Read our Loki Casino Review.

Player's Complaint

Hi, I signed up to Fastpay casino. I won $600AUD without any bonus so I tried to withdraw. I have my Identification papers & suddenly they closed my account taking all my money. I asked why and was told i had a duplicate account. I asked what account they were referring to, they gave me the name of my friends account [EDIT]. I had let [EDIT] use my laptop one day when his phone had been stolen. I explained this to the representative only for them to change the reason to the fact they believed I may be underage. This was ridiculous to me as I am 37years old, so i produced my Australian Drivers licence & Australian proof of age card. They then changed back to the duplicate account issue so I got my friend [EDIT] to contact them &produce his ID. They refused to shut his account stating they were aware we were 2 seperate people. They said [EDIT] had opened his account earlier to mine so he wasn't getting his account closed. They told me i had violated the terms by allowing someone the use of my laptop. They told me I shouldn't let anyone use my devices. By these standards this means that no player can use a public library computer? I thought the reason we had passwords was so we had private accounts? I was unaware that by using another device (which we all do) I could lose $600. I have emailed and tried talking to them only to be shut down and hung up on via live chat. That is no way to treat customers. What can I do? This is unfair and wrong of them to do. Can you help me?

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1 Responses

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December 1, 2020

Hi princess18 - welcome to!

Sadly, there is nothing we can do to assist you in this instance. The FastPay Casino terms of use are as follows:

"Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance."

If you have shared a device with another user account you have breached this term and the operator are within their rights to consider your account void.

Sorry we could not be of further help.


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Princess18 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fast Pay
  • Curacao eGaming
  • Direx N.V.

December 1, 2020

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