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FastPay Casino - Issues

Ruling

Found for the Casino - Fastpay Casino are a private business that are entirely within their right to decline any player's custom for any reason that is non-discriminatory.

Read our FastPay Casino Review.

Player's Complaint

Aside from the fact that I am already self excluded from Direx NV a long time ago fastpay allowed me to deposit over $35000 and then closed my account!

Read the casino review

9 Responses

User icon
ThePOGG
February 18, 2020

Hi evad - welcome to ThePOGG.com!

Firstly - the Curacao licensing system does not require operators to carry over self-exclusions to other properties on the license. If you have requested a self-exclusion another Direx NV property it would not apply to FastPay Casino.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Specifically why has the operator closed your account?

Thanks,

ThePOGG

User icon
evad
February 20, 2020

They gave me no reason said under terms 3.6 they don't have to give a reason

User icon
evad
February 23, 2020

Hi just following up on what more information I should provide?

User icon
evad
February 26, 2020

I've emailed you

User icon
ThePOGG
February 28, 2020

Hi evad,

Were there any funds in your account at the time it was closed?

Thanks,

ThePOGG

User icon
evad
March 1, 2020

Hi,

No there wasn't which ian't the point the point is that they took so much money and then closed my account for no reason~

User icon
ThePOGG
March 3, 2020

Hi evad,

In that case there is nothing we can do to help you. FastPay Casino are a private business and within their rights to decline custom to any person at any time for any reason that is non-discriminatory in nature.

Sorry we cannot be of further help.

ThePOGG

User icon
evad
March 4, 2020

Also I'm based in autralia they are legally not sllowed to provide services here

User icon
ThePOGG
March 6, 2020

Hi evad,

As is detailed in our Complaints FAQs we do not pursue refund of losses based on lack of license. If your own government cannot enforce their laws there is no reason to expect the operator to offer a refund because we ask them too.

ThePOGG

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Agreement

evad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fast Pay
  • Curacao eGaming
  • Direx N.V.

February 18, 2020

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