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Fastpay - closed acc and confiscated all money

Ruling

Found for the Casino - This player has signed-up their account from an IP address that has already been used by another account. This breaches terms.

Read our Fast Pay Casino Review.

Player's Complaint

Good afternoon.

12/26 was visiting a friend, he advised me to play at fastpay casino (a friend already has a verified account, only Real Money plays). I decided to create my profile, deposited 980 UAH, raised 4000 UAH. I was asked to send all the documents, passport, card, face with a card, I sent them everything, immediately after that they closed my account. I turned to the chat, where they told me that I have a duplicate and my account is closed. I explained to them that we are 2 different people, everyone has their own documents, we play without bonuses, we are not a hunter bonus, we play only on our own. Having received the answer that they do not care ... help solve this problem, thanks in advance.

Read the casino review

3 Responses

User icon
ThePOGG
December 28, 2019

Hi progambler007 - welcome to ThePOGG.com!

Is it fair to assume that you registered/played via one of your friend's devices or internet connection?

Thanks,

ThePOGG

User icon
progambler007
December 30, 2019

Hello, yes

User icon
ThePOGG
January 3, 2020

Hi progambler007,

In that case you have broken the following term:

"The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance."

That being the case there is nothing we can do to assist you.

Sorry we could not be of further help.

ThePOGG

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Agreement

progambler007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fast Pay
  • Curacao eGaming
  • Direx N.V.

December 28, 2019

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