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FastPay - Disabled Account

Ruling

Found for the Casino - More than one account has been opened from this player's IP address in breach of operator terms and conditions.

Read our FastPay Casino Review.

Player's Complaint

FastPay disabled my account I had a balance of $2,696 first they confiscated most of my winnings but left a balance of $587, which I was able to cash out before they disabled my account. I have been contacting live support, only to get the same automated response. They're saying I have multiple accounts which is a lie, my friend who lives in the apartment complex I reside in has an account with them so that must be the mix up. Because it's the same building number, but different unit #'s... Please help.

Read the casino review

4 Responses

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ThePOGG
March 27, 2021

Hi briinabebe - welcome to ThePOGG.com!

Do you share an internet connection with your friend?

Thanks,

ThePOGG

User icon
briinabebe
March 27, 2021

No I don't.

User icon
briinabebe
March 27, 2021

I had let her use my internet in the past, but she has her own WiFi internet connection now. When money was won she had her own WiFi I have my own WiFi.

User icon
ThePOGG
March 28, 2021

Hi briinabebe,

I would direct you to the following term:

"3.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance."

If more than one account has been opened from your IP address you have breached this term.

Sorry we could not have been of more help.

ThePOGG

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Agreement

briinabebe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fast Pay
  • Curacao eGaming
  • Direx N.V.

March 27, 2021

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