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FastPay – Disabled Account

Ruling

Found for the Casino - More than one account has been opened from this player's IP address in breach of operator terms and conditions.

Read our FastPay Casino Review.

Player's Complaint

FastPay disabled my account I had a balance of $2,696 first they confiscated most of my winnings but left a balance of $587, which I was able to cash out before they disabled my account. I have been contacting live support, only to get the same automated response. They're saying I have multiple accounts which is a lie, my friend who lives in the apartment complex I reside in has an account with them so that must be the mix up. Because it's the same building number, but different unit #'s... Please help.

Read the casino review

4 Responses

ThePOGG
Mar 27, 2021

Hi briinabebe - welcome to ThePOGG.com!

Do you share an internet connection with your friend?

Thanks,

ThePOGG

briinabebe
Mar 27, 2021

No I don't.

briinabebe
Mar 27, 2021

I had let her use my internet in the past, but she has her own WiFi internet connection now. When money was won she had her own WiFi I have my own WiFi.

ThePOGG
Mar 28, 2021

Hi briinabebe,

I would direct you to the following term:

"3.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance."

If more than one account has been opened from your IP address you have breached this term.

Sorry we could not have been of more help.

ThePOGG

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Agreement

briinabebe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fast Pay
  • Curacao eGaming
  • Direx N.V.

March 24, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.