ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Fenix - I'm waiting 46 days to pay me, a withdrawal of € 1,000!

Ruling

Resolved - This complaint demonstrated the same slow payment issues with Fenix casino that have been widely documented in various locations over the internet. The player did eventually receive their funds, but it should be noted that the casino were non-responsive to all our attempts to talk to them about this issue.

Read our Fenix Casino Review.

Player's Complaint

Hello, thepogg.com

I asked the day, Mon, July 27, 2015, but the withdrawal of 1000 € on my Skrill, Moneybookers, never arrived! And the ([email protected])

From Fenixcasino ([email protected])

Submit Date: Monday, July 27, 2015 21:29:09

To: [EDIT]

Hi [EDIT]

your Moneybookers withdrawal request in the amount of EUR1000.00 Has Been successfully created and will be reviewed by our cashier. Please make sure your casino account is fully registered.

Your withdrawal request ID is 77217. Use the ID When Referring to this Particular withdrawal and keep it until the withdrawal process is complete.

Log in to Fenixcasino now and play your favorite games.

Your username is: [EDIT]

If you have any questions, please contact our friendly support.

Kind regards,

Fenixcasino

http://www.fenixcasino.com

Read the casino review

4 Responses

ThePOGG
September 12, 2015

Hi maxtranchida - welcome to ThePOGG.com!

Before I can do anything to help you I need a few things:

1) your username and email address at Fenix casino

2) a screen shot of the transactions on your Neteller account between the 27th of July and now. You can send this to [email protected]

Once I have these things I'll contact the casino and see what I can find out.

Thanks,

ThePOGG

maxtranchida
September 16, 2015

Hi, Support of thepogg.

How can it be possible to wait all this time,

to pay the winnings of a player?

That is 1000 Euros! And not millions ...

I've been waiting 52 days!

But what should I wait?

I have some hope? To be paid by Fenix ​​casino ...

Especially now, with the school of my two children,

It is really difficult, but I always hope.

Thanks for your support to me!

Greetings, thepogg.

maxtranchida
September 19, 2015

Hi, Support and Webmaster of ThePOGG!

I would like to confirm, I received today from Fenix ​​casino.

My payment of 1,000 €!

Always a big thanks to you all of ThePOGG! ...

You Fantastic, and the support is excellent!

I hope my complaint with Winbig21 casino,

for my 1500 Euros, you can even solve ...

Thanks!

ThePOGG
September 21, 2015

Hi maxtranchida,

That's great news!

While I'd love to claim credit for you getting paid, I think it's highly unlikely that anything we did had any effect. While I have tried to contact Fenix casino on several occasions, they have not responded and as such I haven't given them the details of your issue.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

maxtranchida consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 12, 2015

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.