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Fever Slots - Id and withdrawal problem

Ruling

Found for the Player - Fever Slots has informed us that they will not cooperate with this service to manage player complaints.

Read our Fever Slots Casino Review.

Player's Complaint

Have presented id and proof of address and mobile bill the problem is the mobile bill is paid by my wife so they said can she provide id aswell all documents have been provided passports council tax letters mobile bill and also was asked for selfies with passports also sent and marriage certificate i have sent everything asked for now nothing worried as it states on there website if no movement on account for 18 days they take money and close account its now been over a week somthing is not right about this casino helppp please

Read the casino review

2 Responses

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thepogg
January 15, 2022

Hi Lightning90 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
February 5, 2022

Hi Lightning90,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

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Agreement

Lightning90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fever Slots
  • United Kingdom Gambling Commission
  • Alderney Gambling Control Commission
  • Jumpman Gaming Limited

January 13, 2022

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