Flipperflip - ignoring self exclusion
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
Read our FlipperFlip Casino Review.
Flipperflip is a casino which is part of Everymatrix.
I have had a serious row with this group in the past and am self excluded permanently for gambling issues across the entire network. Unfortunately in a weak moment I signed up at Flipperflip and lost 1500€. Later on I discovered that this was a Everymatrix site and I also read in forums that it happens periodically that Everymatrix casinos deliberately and adverse to their MGA license accept self excluded players and try to keep the money if they lose and in the case of winnings refuse to payout, so everything but a fair game for the players in question. I do not deem this fair practice, they shouldnt profit of the back of people who have gambling issues. I demand that Flipperflip returns the lost funds and Everymatrix honours their responsability towards responsible gambling in the future.
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Hi jblchr - welcome to ThePOGG.com!
Do you have a record of the communication where you asked to self-exclude? Did you request that your self-exclusion carry over to other properties on the license?
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